Sales Manager

Description

Title: Sales Manager
Department: Sales
Reports to: SVP of Sales
Position Type: Salary

Company Overview:

State of Play Hospitality is a rapidly growing international operator of technology-enabled, premium Eatertainment concepts.  Since launching its first concept, Bounce, in London in 2012, State of Play has gone on to launch and operate several more industry-leading experiential concepts in the US and UK including Flight Club and Hijingo. Operating in multiple cities across the US and UK, all of its concepts offer an elevated food and beverage experience alongside highly immersive, tech-enhanced takes on long-established, much-loved activities. Learn more at StateOfPlay.com.

Position Purpose:

Join our team as a Sales Manager at Flight Club and take the helm in driving our revenue growth and expansion to new heights. Your primary focus will involve medium-to-large accounts, where you'll build connections and enhance revenue through inbound, repeat, and proactive strategies.

As a Sales Manager, you embody the essence of entertainment and hospitality, with well-established relationships among DMCs, local businesses, event planners, and corporate decision-makers. Your standout quality is your disciplined and consistent approach to seeking new business opportunities, which, combined with your unwavering drive for growth and progress, makes you an invaluable asset to our team.

Position Responsibilities:

• Develop and execute a strategic sales plan to drive revenue growth
• Manage large inbound leads with covers of 30 and convert at a high percentage
• Build and maintain relationships with event planners, corporate decision-makers, and local businesses
• Leverage existing client relationships to obtain referrals and recommendations, expanding our client base through word-of-mouth and trusted connections
• Organize and host monthly open houses tailored for decision-makers, providing them with an immersive experience
• Oversee all details of contracted sales, including food/beverage, special requests, final guest counts, and payments.
• Conduct timely follow-up after each event to gather feedback and secure referrals and future bookings.
• Utilize CRM systems and sales analytics tools to track leads and monitor sales performance.
• Attend networking events and industry conferences to stay updated on market trends and competition

Our Leadership Principles Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring. 
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Qualifications

Requirements & Minimum Qualifications

• Bachelor’s degree in business, marketing, hospitality, or related field (preferred)
• 5 or more years of proven experience in high-volume sales, preferably in hospitality, entertainment, or restaurants
• Strong passion for acquiring new business with a “whatever-it-takes” mentality
• Utilize data and sales analytics to inform and enhance proactive sales outreach
• Commitment to continuous growth, learning, and staying updated on industry trends
• Deep understanding of the convention calendar and strategies to attract tourism business
• Exceptional organizational and time-management skills
• Proficiency in CRM systems, leveraging them to your advantage
• Expertise in managing a sales pipeline and improving efficiencies
• Outstanding presentation and communication skills
• Detail-oriented with the ability to prioritize workload effectively
• Strong problem-solving mindset to overcome sales obstacles

Compensation & Additional Details

• Commission, Quarterly Bonus, & Year-End Bonus
• Position is hybrid with expectation to be in venue 1-2 days per week or during potential large account venue tours and open houses.

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: State of Play Hospitality is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.