What are the responsibilities and job description for the DCS CASE MANAGER 1* - 01202022 - 26400 position at State of Tennessee?
Job Information
State of Tennessee Job Information
Opening Date/Time
Thur 01/20/2022 12:00AM Central Time
Closing Date/Time
Wed 01/26/2022 11:59PM Central Time
Salary (Monthly)
$2,637.00
Salary (Annually)
$31,644.00
Job Type
Full-Time
City, State Location
Clarksville, TN
Department
Children's Services
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, MONTGOMERY COUNTY
Minimum Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree.
Other Requirements
Necessary Special Qualifications:
Applicants for this class must:
- Complete a criminal history disclosure form in a manner approved by the appointing authority;
- Must agree to release all records involving their criminal history to the appointing authority;
- Must supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
- Submit to a review of their status on the Department of Health's vulnerable person's registry;
- Possess a valid motor vehicle operator's license at the time of appointment in some positions;
- Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview
Summary: Under general supervision, is responsible for professional case management work of routine difficulty, and performs related work as required.
Distinguishing Features: This is the trainee/entry level class in the DCS Case Manager job series. An employee in this class learns to perform a variety of case management duties for children under State supervision, in State custody, or at risk of State custody, and their families. This class differs from DCS Case Manager 2* in that an incumbent of the latter is fully trained and functions at the working level.
- An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.
Work Activities
Updating and Using Relevant Knowledge:
- Learns and adheres to departmental policy.
- Learns to complete all training hours as required by the Department.
Making Decisions and Solving Problems:
- Learns to determine if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
- Learns to make recommendations for reunification or termination of parental rights.
- Learns to monitor adoptive and foster families to check the compatibility of the child with the family.
- Learns to actively listen to concerns to make appropriate referrals.
- Learns to coordinate and observe visitations for children in and out-of-home placements to ensure meaningful visitations.
Communicating with Persons Outside Organization:
- Learns to prepare to participate and testify in court proceedings.
- Learns to recruit adoptive/foster parents.
Getting Information:
- Learns to conduct intake interviews with individuals reporting suspected child abuse or neglect.
- Learns to conduct interviews with child's family and collateral contacts (e.g. principals, neighbors, doctors, etc.).
- Learns to gather demographic information on the child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
- Learns to gather complete and accurate information (e.g. child's school records, psychological evaluation report or medical examination results.).
- Learns to locate and identify natural, formal, and informal supports.
Evaluating Information to Determine Compliance with Standards:
- Learns to recognize and acknowledge the rights of families.
Documenting/Recording Information:
- Learns to document accurate information from an interview.
- Learns to prepare reports for court.
Analyzing Data or Information:
- Learns to conduct ongoing assessments of all incoming information.
- Learns to complete required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.).
Scheduling Work and Activities:
- Works flexible hours including weekends, holidays, and after hours.
- Learns to regularly conduct home visits to assess the safety of homes.
- Learns to conduct multiple and on-going face-to-face visits with children, resources families, providers, kinship home and other relevant entities.
- Learns to schedule appointments as necessary and needed.
Establishing and Maintaining Interpersonal Relationships:
- Learns to communicate effectively what the issues are to build solutions.
- Learns to engage with children and families to build a trustful relationship.
- Learns to encourage clients to be self-sufficient to overcome barriers and achieve permanency.
- Learns to regularly conduct home visits to assess the safety of homes.
- Learns to conduct multiple and on-going face-to-face visits with children, resource families, providers kinship homes and other relevant entities.
- Learns to arrive on time and prepared for meetings.
- Learns to respond timely, appropriately and respectfully with families, providers, and co-workers.
- Learns to respond timely to fill-up with action steps.
Assisting and Caring for Others:
- Learns to transport children to various appointments, safely and securely.
- Learns to assist child in preparing for placement (e.g. adoption, reunification, permanent guardianship, etc.).
Resolving Conflicts and Negotiation with Others:
- Learns to address inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.
Developing and Building Teams:
- Learns to convene and identify members for a Child and Family Team Meetings that will work collaboratively with the Case Manager to develop action steps and goals to be accomplished by the child and family.
- Learns to participate as an active member of a team; support and rely on team members for additional knowledge and help when needed.
Interacting with Computers:
- Learns to operate computer programs (e.g. Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental systems for entering child welfare information (TFACTS), etc.).
Interpreting the Meaning of Information for Others:
- Learns to review and explain relevant documents to clients.
Operating Vehicles, Mechanized Devices, or Equipment:
- Learns to operate office machinery.
- Learns how to scan documents, operate a camera.
Performing for or Working Directly with the Public:
- Learns to make referrals for service providers.
- Learns to work collaboratively with law enforcement officials and multi-disciplinary teams.
- Learns to train adoptive/foster parents and community.
- Learns to work with service providers to receive information.
Performing General Physical Activities:
- Learns to administer drug screens analysis.
Performing Administrative Activities:
- Learns to maintain and update case files.
- Learns to obtain appropriate signatures on required documents.
- Learns to answer and return all correspondence in a timely manner.
Competencies (KSA'S)
Competencies:
- Decision Quality
- Problem Solving
- Priority Setting
- Time Management
- Conflict Management
- Sizing Up People
- Drive For Results
- Perseverance
- Organizational Agility
- Written Communications
- Building Effective Teams
- Ethics and Values
Knowledge:
- Knowledge of computer and office equipment
Skills:
- The skill to manage one's own time
- The skill to actively listen to others
- The skill to organize work efficiently and effectively
- The skill to use problem solving techniques in daily work
- The skill to understand written sentences and paragraphs in work related documents
- The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- The skill to make appropriate decisions on a daily basis
Abilities:
- The ability to be culturally sensitive in the work environment
- The ability to demonstrate warmth and empathy when working with children and families
- The ability to demonstrate self control in daily situations
- The ability to demonstrate critical thinking in the work environment
- The ability to handle daily stressful situations in the work environment
- The ability to demonstrate flexibility in the work environment
- The ability to be a team player in the work environment
Tools and Equipment Used
- Electronic devices
- Computers
- Motor vehicles
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