Description
drs.wa.gov
Are you energized by analyzing large amounts of information to identify what matters to people and connecting with others to achieve results? Are you interested in gaining experience in the field of organizational change management? Are you knowledgeable about our retirement processes and excited about making the transition to Neospin easier for team members, leaders and managers?
If you answered Yes, this project role as a Management Analyst 3 – Business Liaison may be the perfect opportunity for you!
Duties
This recruitment is open to permanent DRS team members only. Please do not apply if you are not a current DRS team member.
This project position is expected to be funded through late 2027.
As a Business Liaison, you will be a critical resource for information about the change. You will be responsible for executing a comprehensive user engagement plan for a specific business area within the Member Experience or Member Operations Divisions to ensure that the “voice of the customer” is represented in the implementation of the CORE: PAM project. You will coordinate cooperation between the CORE Project Team and business teams by facilitating bilateral communication, business user engagement in project activities, and training. You will provide advice and consultation to the project team and leadership to successfully identify, define and plan for business change impacts throughout the lifecycle of the CORE: PAM Project. You will also provide coaching and organizational change management tactics to support individual and business team change readiness.
Duties
Some of what you’ll do:
-
Establish and maintain regular two-way communication with business owners and team members to understand their line of business and ensure that business needs are being met.
-
Analyze the current and future state of business to identify how teams will be impacted by change and help them prepare for the change.
-
Champion business process modernization and technology adoption.
-
Contribute to business process, rule, and policy documentation; and user training activities.
-
Support integration of organizational change management and project management.
NOTE: Due to the collaborative nature of this position and variety within the work assignments, it is not anticipated that this position can efficiently and effectively achieve all its objectives operating 100% remotely. Though the requirements will vary and be at the discretion of the team leader it is expected that the position could telework up to 3 days a week, while still being required to attend activities like on-site project meetings, training, and all-agency meetings, whenever they are scheduled based on project needs.
Qualifications
What we’re looking for (required qualifications):
-
Proven experience identifying problems and analyzing business, management, or technology needs to facilitate change; organizational development; process improvement; or managing change. This experience is typically gained from a minimum of three (3) years of full-time professional experience (a Bachelor’s degree with a focus on business administration, public administration, organizational development, or a related field may substitute for up to two (2) years of experience);
-
Proven experience planning, supporting, or implementing business process improvement or organizational change efforts. This experience is typically gained through two (2) years of full-time professional experience;
-
Demonstrated knowledge and experience with retirement processes;
-
Demonstrated proficiency in developing visual representations of data;
-
Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2013 or newer); and;
-
Demonstrated proficiency in the following:
Managing Change
Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation and evaluates behavior changes and employee reactions following implementation.
Customer Focus
Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.
Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.
Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.
Facilitating Others
Effectively organizes, coordinates, and leads small groups and/or organ aspects of project work to accomplish specific goals. Manages change by providing the needed structure and environment for interactions to be effective. Is an effective communications link and reliable source of information for others.
Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.
Supplemental Information
Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments "see attachments" will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.
Please attach the following to your online application:
-
A letter of interest clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position.
Important Information:
-
For the preferred candidate, please provide three professional references who can endorse your work performance, technical skills, and knowledge. A preferred professional reference would include a supervisor or manager.
-
Candidates who are current or recent state employees, we will also review the personnel file as part of our process.
-
A job offer is contingent upon completion of a background check that includes a criminal record review.
-
Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
-
DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
Veteran’s Preference: Applicants wishing to claim Veteran’s Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran’s Preference and guidance on how to determine if you are eligible, click here.
The Washington State Department of Retirement Systems is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.
If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resources at drs.recruitment@drs.wa.gov. Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7220 or TTY Relay Service at 711.