What are the responsibilities and job description for the Training and Development Specialist (HRC3/ERD) position at State of Washington Health Care Authority?
Description
Training and Development Specialist (HRC3/ERD)
71028294
The Employee Resources Division (ERD) is seeking a skilled consultant for its Organizational Learning & Development unit. This role involves planning, developing, and implementing training for HCA employees, including curriculum development, instructional design, eLearning, and project management. The position is crucial for fostering a positive agency culture, enhancing leadership skills, and supporting employee growth and development. This job offers telework flexibility with required monthly on-site presence and is based in the State of Washington.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Employee Resources Division (ERD) is a part of The Health Care Authority’s Central Services Administration. ERD is a strategic business partner, actively contributing to HCA’s excellence through professional expertise, guidance and human resource solutions. ERD supports the agency and its workforce for all related employment and staffing functions, including position management, recruitment, training and development, performance and risk management, diversity, equity, inclusion and belonging efforts, and organizational development.
About the position:
The Human Resources section provides managers and supervisors with the knowledge and resources needed to manage the workforce effectively, including training, development, and leadership opportunities. The Organizational Learning & Development unit within this section is responsible for agency-wide training required by law, impacting the agency's culture, and enhancing leadership skills. This unit plans, develops, and implements learning and leadership programs for approximately 1800 employees. The consultant position involves curriculum development, instructional design, eLearning development, project management, and providing training and consultation for the HCA Learning Center.
This position is eligible to telework but is required to report on-site monthly to meet business need. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.
Duties
Some of what you will do:
- Delivers trainings, presentations, workshops, hip pocket trainings, and lunch & learns.
- Creates learning objectives, lesson plans, student workbooks, and other training content that mitigates organizational risk while meeting business needs.
- Incorporates tenets of equity and inclusion into trainings to promote diversity, equity, and inclusion within the workplace.
- Assesses existing content to identify and mitigate bias and evaluate effectiveness.
- Serves as senior-level consultant advising staff and management on training, coaching, and consultation needs.
- Develops training materials such as job aids, instructional videos, and training modules to address complex and evolving business needs.
- Assesses published eLearnings for the need to renew with current business needs, agency policies and procedures, and current WACs and RCWs.
- Analyzes, evaluates, and presents recommendations regarding multidimensional HCA training gaps and implements solutions.
- Collaborates with SMEs to update program division eLearnings while navigating multiple stakeholders with competing or conflicting interests.
- Evaluates accessibility of eLearnings and ensures design is reflective of the agency’s diverse learners and per sections 504 and 508 of the Rehabilitation Act of 1973 and subsequent amendments.
- Partners with Department of Enterprise Services (DES) and HCA stakeholders to implement the use of the enterprise LMS (TLC) within the agency.
- Develops LMS training materials for distribution agency-wide.
- Ensures timely entry of all LMS-related actions for the agency.
Qualifications
Required Qualifications
- Demonstrated successful experience with developing and facilitating trainings
-
Demonstrated knowledge and proficiency with:
- MS Word
- MS PowerPoint
- MS Outlook or similar product
- Demonstrated effective communication skills and the ability to present material to staff
- Dealing with ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
- Self-awareness and commitment to growth: Continuously engage in self-reflection, lifelong learning, and growth
- Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings
- Measuring for success and improvement: The ability to develop, implement, evaluate, and continually improve trainings and tools that promote equity and inclusion in their organization and with the communities they serve
Preferred Qualifications
- Familiarity with eLearning development using Articulate Storyline or Rise, Adobe Captivate or other eLearning software
- Proficient in the Microsoft Office Suite of products
- A Bachelor's degree with a focus on business, human resources, social or organizational behavioral sciences, or a related field
- Three years of broad-based professional human resource experience, including facilitating organizational development or change and advising and consulting on human resource issues or equivalent education/experience
- Experience with workforce education and training
- Knowledge of adult learning theory and teaching best practices APTD/CPTD certification
- Experience with learning management system (LMS) administration
How to apply:
** Please note: Candidates who are invited to interview will be asked to provide a portfolio of previous training materials or eLearnings.
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Supplemental Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- Tuition reimbursement
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or lisa.fleming@hca.wa.gov.
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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