Salary Resume Critique Job Openings

IT Support Supervisor

State of Washington
Thurston, WA Full Time
POSTED ON 4/6/2024


We are dedicated to growing a culture of belonging through our values: 
Respect | Trust | Diversity | Inclusion | Equity.

This position will receive a 5% supervisory pay in addition to the salary listed above. 

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. 
 

We are excited to announce an IT Support Supervisor position is open in our Information Services Division (ISD)!  We need your excellent customer service and tech skills to lead this team to success!

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents. We advance public safety and consumer protection through licensing, regulation, and education, and collect nearly $3 billion in revenue. The services we provide are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.


 Are you are ready to elevate your knack for tech and join an amazing team? If so we invite you to apply! 
As an IT Support Supervisor, you will leverage your technical expertise and interpersonal skills to oversee a team of support technicians responsible for supporting our DRIVES application. This includes assisting with the implementation of new technology initiatives and addressing maintenance issues with data equipment. Your leadership will be essential in coordinating project-related activities and ensuring the smooth operation of the application system. Your team will play a crucial role in debugging and maintaining data equipment, with a focus on providing exceptional customer service.

Some of what you will do:
  • Evaluate and assess security change requests for applications.
  • Diagnose and resolve basic technical hardware and software issues and provide resolution documentation.
  • Support security change requests.
  • Document all troubleshooting and changes within the ticketing system.
  • Train business users on submitting and processing requests.
  • Lead troubleshooting for external password issues.
What you will bring:
  • Two (2) years of experience:
    • Creating, supporting, or using documentation in a customer service role.
  • One (1) year of experience: 
    • Supporting specialty applications with an understanding of role-based access.
    • In IT end user support.
  • Six (6) months of experience supporting customers by phone and/or email.

Additional things that may set you apart: 
  • Associates degree in Information Technology or related field. 
  • Technical Certification in Information Technology or relevant field.
Additional Requirements of Employment:
  • Prior to a new hire, a background check including Abstract Driving Record and criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.

 For information about this position, available accommodations, or the interview process, 
contact Sarah Moore.



How to Apply:
  • Select the Apply button at the top of the page
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. 

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.

We value diverse perspectives and life experiences. 
We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.



Veteran/Military Spouse Preference Notice    
To take advantage of veteran/military spouse preference, email the Recruitment Team. Please include the title of this position in the subject line. 




The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

Salary.com Estimation for IT Support Supervisor in Thurston, WA
$64,986 to $89,591
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