What are the responsibilities and job description for the IT Support Technician 2 position at State of Washington?
IT Support Technician 2
Camp Murray, WA
Camp Murray, WA
**This recruitment is open to current Washington Military Department State employees only. **
Reporting to the Information Technology Service Desk Supervisor, this position is the first line Information Technology customer support for the agency's service desk. Responsible to provide paraprofessional technical support and coordination of technology services for customers by scheduling available services, coordinating the service details such as ticket intake, equipment for issue, imaging of systems, and ensuring equipment requirements are met.
Responsibilities include:
- Provides general information technology customer support - Receives the initial communication from the customer to identify request for service or report a computer or system issue.
- Provide customer service with continued communication by telephone and email.
- Prepare equipment orders and manage the loaner equipment program.
- Provide warranty and inventory reports to higher level information technology staff.
- Maintain and update the service desk ticketing system knowledge base.
REQUIRED QUALIFICATIONS
One year of information technology experience such as analyzing, designing, programming, and/or maintaining computer security applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.
College level coursework in computer science or related field will substitute for experience on a year-for-year basis.
DESIRED QUALIFICATIONS
Skills and Abilities to:
- Interact and respond to customer requests for problem resolution.
- Use appropriate level of technical verbiage to ensure the customer has a clear understanding of the issue and resolution.
- Understand, interpret, communicate and apply information systems procedures and policy issues to ensure compliance with appropriate rules/regulations.
Compensation: Wage/salary depends on qualifications or rules of promotion.
CONDITIONS OF EMPLOYMENT
Background Investigation: Must successfully complete the appropriate background checks required for employment. Must be willing to sign releases of information and shall not have access to any investigative materials and files. The processing of background checks can take up to six months post-employment. Failure to successfully pass a background check may be cause for termination.
Union Shop Provision: This position is covered by a union shop provision - Washington Federation of State Employees (WFSE).
Driver's License:
- Valid to drive in the State of Washington.
- Must meet requirements of the REAL ID Act. This is required for base access and will be required upon hire.
Camp Murray uses the Defense Biometric Identification System (DBIDS) for entry to the installation. Must meet access requirements / background check which can be found in the Camp Murray Access Requirements Policy (Unified Policy No. 18-01). This includes possession of an Enhanced Driver’s License, or other REAL ID Compliant Identification.
Work Hours: The standard work schedule is Tuesday through Friday with Monday off, for a 4/10 schedule. Actual hours will start no earlier than 6:00 am and end no later than 6:00 pm, and will include core business hours of 8:00 am to 4:00 pm.
Telework: This position may be eligible for telework. The incumbent will work with their supervisor to identify an appropriate work schedule and balance between remote and in person work based on operational need and employee preference. Reporting to the workstation for work activities or participating in-person meetings will be needed.
Emergency Assignment: Upon activation of the State Emergency Operations Center (SEOC) or Joint Field Office (JFO), incumbent may be required to work in an alternate location with rotating shifts, including weekends and evenings, in a highly stressful and fast-paced environment.
Travel: Minimal statewide or national travel may be required up to 5%, to include overnight stays.
Application Process
Individuals interested in applying for this position should select the "Apply" button and submit the following:
- A current state application profile
If you have questions about the application process or this recruitment, please email Mistina Venesky at mistina.venesky@mil.wa.gov
The Washington Military Department is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the Recruitment Section of State Human Resources at: Email: mistina.venesky@mil.wa.gov, Call: (253) 512-7389, or Telecommunications Device for the hearing impaired at (253) 512-7298.
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