Program Support Supervisor 2
Job Posting for Program Support Supervisor 2 at State of Washington
The Office of the Secretary of State (OSOS) offers some of the most unique and diverse job opportunities in state government. Its critical responsibilities include: ensuring a fair and accurate elections process; connecting Washingtonians through the power of libraries; protecting our important government records; and registering corporations and charities. The Secretary of State also administers vital community programs that inspire giving, document our history, and assist crime survivors in avoiding further abuse. This independent office under the state Constitution operates from facilities in the Olympia area and statewide.
The OSOS is looking for top-performing employees who embody its core values of integrity, service excellence, visionary leadership, collaboration and teamwork. It is committed to both employee growth and work-life balance. The benefits of working in state government also include potential eligibility for the federal Public Service Loan Forgiveness program.
The Operations Division is the heart of the Office of Secretary of State, supporting the Executive Office and every division through the internal functions of Public Records, Financial Services, Budget, Facilities, and Human Resources. This division serves as a trusted and knowledgeable resource to both its internal and external customers. Its success depends on the expertise of employees who ensure public access to information, protect financial resources, and help develop our most valuable asset: people.
Program Support Supervisor 2
Full-time, Permanent
Full-time, Permanent
This position reports to the Address Confidentiality Program (ACP) Manager. With delegated authority and under general direction, this position supervises the ACP mail services unit, and acts as the program liaison with local, state and federal agencies for all ACP mail related issues. The position sustains a customer centered team and work environment.
Please note: Interviews for this position will be conducted on an ongoing basis. It is in the candidate's best interest to apply as soon as possible. The hiring manager reserves the right to fill the position at any time. Oversee the day-to-day operation of the ACP mail services unit
Tasks include:
- Determine the priority and workflow of all daily mail-related tasks according to program needs. Ensure mail services are completed in a timely manner and meet established performance expectations.
- Assist in planning, implementing, and evaluating policies related to confidential mail services; devise and implement mail related procedures in accordance with program statutes and policies.
- Educate staff, participants, local and state agencies about ACP mail services administrative codes and program processes. Identify reoccurring problems and potential solutions in confidential mail forwarding processes. Conduct research, initial contact, and respond to participants, agencies, and the USPS to ensure resolution.
- Project annual mail services unit budget, administer expenditures, recommend cost savings measures.
- Coordinate with staff to ensure procurement of mail services unit supplies.
- Track mail services unit metrics. Collaborate with program and office staff to ensure accuracy of statistics.
- Troubleshoot and resolve escalated participant issues.
- Receive, log, and follow up on subpoenas and service of process.
Tasks include:
- Monitor mail team attendance and work performance; approve leave requests and timesheets.
- Make recommendations to the manager regarding staffing changes.
- Provide back-up support for mail services unit as needed.
- Participate as an ACP representative in the National Association of Confidential Address Programs.
Tasks include:
- Other duties as assigned
Required Qualifications:
- Three years of experience independently responding to and resolving inquiries, complaints, and client/customer service issues
- Two years of supervisory experience performing the following tasks: interviewing, hiring, training, assigning, and/or directing work and evaluating staff
- Ability to efficiently use a personal computer and applicable software to successfully perform the essential job functions of the position.
- Current driver’s license or have requested and obtained an appropriate accommodation
- Knowledge of the workings of the ACP program
- Experience working with survivors of domestic violence, sexual assault, stalking and/or harassment.
- Two years supervisory experience training, assigning, directing, and evaluating work.
- Ability to communicate and work effectively with people from diverse backgrounds.
- Ability to efficiently use a personal computer and applicable software to successfully perform functions of the position.
- Demonstrated ability to multi-task, develop, oversee, organize, implement, evaluate outcomes, and modify tasks.
- Demonstrated ability to maintain confidentiality.
In this position, the incumbent works primarily in an office setting which may require sitting and/or standing for long periods of time. The standard work hours are Monday – Friday, 8am – 5pm with the ability to work irregular hours and weekends as needed to support business activities, which are generally scheduled in advance. Occasional local travel may be required. The incumbent must be willing to work with diverse groups and individuals with compassion and sensitivity. Many customers are exposed to sensitive issues such as domestic violence, sexual assault, and stalking. The incumbent must be able to maneuver up to 30 pounds with or without reasonable accommodation.
Special Requirements
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Required: To be considered for this position you must attach the following:
- Letter of interest describing how your experience and qualifications relate to the duties and qualifications of the position
- Current resume
- Provide three professional references. Personal references will not be considered.
- You must complete the supplemental questions at the end of this application. Incomplete responses such as "see resume" will not be considered.
- All veterans must include a copy of your DD214 to receive preference in the hiring process. You must black out your social security number before attaching it to your application.
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Salary.com Estimation for Program Support Supervisor 2 in Thurston, WA
$39,435 to $52,634
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