Job Posting for Visitor Services Manager (Program Specialist 4) at State of Washington

Schedule: A flexible/hybrid schedule is possible less than one day a week/as needed. This position is full time, Wednesday-Sunday, with the possibility of Tuesday-Saturday upon completion of the probationary period with the occasional need to adjust work schedule and/or work additional hours as required to meet museum needs.

Who we are:
The Northwest Museum of Arts & Culture (MAC) seeks to engage our audiences in the appreciation of art, history, and culture of the Inland Northwest and beyond, through collection stewardship, exhibitions and programs that enrich and inspire. Established in 1916, the MAC is the oldest cultural organization in Spokane, Washington, and serves over 100,000 visitors each year from around the region. The museum collections contain over 63,000 objects, including the largest known collection of Plateau tribal art and artifacts.

What you will be doing:
This public-facing role promotes our values of transparency and inclusion by fostering a welcoming environment for all visitors. You will play a critical role in advancing our mission to engage audiences in the appreciation of art, history, and culture. By overseeing admissions, retail, and café operations, you’ll ensure exceptional customer service and operational efficiency, enhancing the visitor experience. Through a focus on increasing revenue from various sources such as ticket sales, memberships, events, café, and museum store sales, you’ll contribute to the financial sustainability of the organization. Furthermore, through collaboration with museum leadership and direct reporting to the Chief Operating Officer, you’ll actively contribute to the realization of our vision to become a nationally acclaimed regional cultural center, while also playing a pivotal role in fostering the MAC as a premier workplace in the Inland Northwest.
Some of what you’ll enjoy doing includes:

Plan, direct, and supervise all activities of Visitor Services and museum Store operations.
Develop and manage budgets for Visitor Services with a focus on revenue development.
Revise museum floor procedures to optimize staff performance, guest experience, safety, and operational efficiency. Independently streamline Visitor Services procedures to boost operational effectiveness, while supporting the Chief Operating Officer in enhancing organizational efficiency.
Recruit, hire, train, instruct work, evaluate performance, check other’s work, take corrective action, or terminate staff as necessary.
Plan work of subordinates and effectively communicate those plans to subordinates through various channels including in-person communications, email, and via Teams.
Serve as Versai software expert for staff providing training and assistance as needed.
Exercise independent judgment to procure unique, high-quality, mission-related merchandise for the museum store, maximizing revenue, enhancing the visitor experience, and supporting the museum's mission. Research gift and museum store trends to source educational items that generate interest.
Collaborate with the Marketing department to develop new MAC logo-branded merchandise.
Utilize Versai to track and analyze merchandise sales data, informing strategic purchasing decisions.
Ensure accuracy in inventory records, sales reports, and fiscal-year-end inventory analysis, reconciling any discrepancies.
Provide necessary documentation, such as invoices, packing slips, and monthly reports, to the accounting department, including details on taxable and non-taxable sales as well as sales reports for consignment vendors, to facilitate timely and accurate Sales Tax filing and payment of vendors.
Foster community engagement by supporting local artisans and featuring their products in the store, while managing consignment contracts for local artists art.
Establish rental pricing structures in consultation with relevant stakeholders.
Explore, evaluate, and maintain catering contracts, considering exclusivity and alcohol service regulations according to liquor license laws.
Familiarize oneself with various liquor license types and renewal procedures, potentially coordinating with relevant personnel for annual renewals.
Collaborate with catering companies for event inquiries and bookings, ensuring clear communication and agreement on terms.
Address all inquiries regarding event hosting via email or phone, providing excellent customer service and detailed information and assistance as needed.
Draft Facility Agreements for all event rentals.
Plan, direct, and supervise all activities of Café operations, ensuring smooth functioning and excellent customer service.
Recruit, hire, train, instruct work, evaluate performance, check other’s work, take corrective action, or terminate staff as necessary.
Plan work of subordinates and effectively communicate those plans to subordinates through various channels including in-person communications, email, and via Teams.
Conduct regular financial analysis, reporting, and budget management for the Café to track sales, expenses, profitability, and implement strategies for cost savings and revenue development.
Collaborate with suppliers and vendors to negotiate favorable terms and ensure quality products.
Monitor and maintain cleanliness, organization, and safety standards in the Café and seating area in accordance with state Health Department standards, rules, and regulations.
Update museum-floor procedures to ensure staff efficiency, guest satisfaction, safety, and overall operational efficiency. Assist the Chief Operating Officer in refining procedures to enhance operational effectiveness.

REQUIRED:

Demonstrated de-escalation and customer service recovery skills.
A minimum of 6 years of experience as a retail manager, which includes responsibilities such as purchasing, sales, marketing, display management, and maximizing revenue.

OR
Equivalent education/experience.

Must also have:

Proven track record for understanding retail trends, preferably in the gift/museum market.
Ability to interpret, create and maintain fiscal budgets.
Proficiency with Point of Sale/Inventory software such as Altru, Versai etc.
Proficiency with social media (i.e. Facebook, Twitter, Instagram, X, etc.)
Able to learn and understand the language and concepts of DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Models and champions, our culture and values; cultivates a shared, strategic vision; develops people; drives results; fosters learning; builds relationships; fosters teamwork and collaboration; communicates effectively; makes things happen as a public servant; leads and navigates change; embraces and embeds inclusion in decision making.

PREFERRED:

Bachelor’s degree in business management or marketing.
3 years of experience as hospitality manager (hotel, restaurant, museum, theater etc
Certified Tourism Advocate (CTA) training or equivalent professional credential.
Knowledge of art and artists, both regional and international.
Knowledge of natural and cultural history of the Inland Northwest.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting;
A current resume, detailing experience, and education; and
A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” or supplemental questions section of the application. Please do not refer to resume for detail, or your application may be disqualified.

Opportunity for All:
The Northwest Museum of Arts & Culture (MAC) celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407-8446 or email jobs@des.wa.gov.

Visitor Services Lead

Hands On Children's Museum -

Olympia, WA

View Job Details

Child Protective Services Worker (Social Service Specialist 1)

Department of Human Services -

Astoria, OR

View Job Details

Patient Services Specialist

EA Team Inc -

Lacey, WA

View Job Details

Apply for this job

Receive alerts for other Visitor Services Manager (Program Specialist 4) job openings

Salary.com Estimation for Visitor Services Manager (Program Specialist 4) in Spokane, WA

$71,915 - $108,862

For Employer

Looking to price a job for your company?

Price This Job

Visitor Services Manager (Program Specialist 4)

Job Posting for Visitor Services Manager (Program Specialist 4) at State of Washington

Sign up to receive alerts about other jobs that are on the Visitor Services Manager (Program Specialist 4) career path.

Sign up to receive alerts about other jobs with skills like those required for the Visitor Services Manager (Program Specialist 4).

Job openings at State of Washington

Not the job you're looking for? Here are some other Visitor Services Manager (Program Specialist 4) jobs in the Spokane, WA area that may be a better fit.

We don't have any other Visitor Services Manager (Program Specialist 4) jobs in the Spokane, WA area right now.