Leads Manager

Job description

Company Overview –

We’re premium craftsmen providing artisan-quality, luxury doors and windows, and the quality of our product is matched only by our exemplary service. We hold your hand and make the design, purchase, and installation experience comfortable, easy, and worry-free. We specialize in end-to-end door and window design, fabrication and installation experiences provided direct to builders and homeowners.

Stately is growing year over year and maintains its entrepreneurial/start-up style environment. We pride ourselves on building our team with leaders who have expert knowledge in their field and are passionate about creating. As a team, we believe in unshakable ethics, dreams delivered, unmatched quality, loving our journey, intelligent ambition, welcoming innovation, and winning together!

Job Summary –

We are looking for a qualified Leads Manager to join our team. This position will be in either Irving, Houston, Austin, TX. You will provide support to sales representatives and the sales support staff. Your job will be to help get the sales team selling by eliminating obstacles and providing administrative support. Our ideal candidate is an experienced professional with knowledge of customer service best practices this will be more than an average customer service or receptionist role. You should also be able to be goal oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team support.

Core Accountabilities and Responsibilities –

· Answering/ Fielding all sales calls

· Assign leads to appropriate team

· Assist with logistics and/or project management support.

. Handle 20 call a day.

. Enter information into CRM.

· Manage sales tracking tools and report on important information

· Review pending orders and specific customer requests

· Identify customer needs and help customers through the process post sale

Requirements –

· Proven work experience as a sales support specialist or relevant role

· Hands on experience with ERP and CRM systems preferred

· Proficiency with MS Office Suite, particularly MS Excel

· In-depth understanding of sales principles and customer service practices

· Excellent communication skills

· Analytical and multitasking skills

· Teamwork and motivational skills

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Texas: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Salary : $50,000 - $-1