Front Desk Receptionist

Job description

We are currently seeking a Full-Time Front Desk Agent. 7am- 3pm/ 3pm-11 pm. As part of the front office team, you will be the first point of contact for guests. You'll be responsible for checking-in and checking-out hotel guests in a timely and professional manner; and process all payments according to procedures.

*Flexible work schedule.

Responsibilities and Duties

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Provide information about our Hotel, available rooms, rates and amenities
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Accurately process all cash and credit card transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• Qualifications and Skills
• Being passionate about people and service.
• Strong communication skills essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.
• One year front desk/guest service experience strongly preferred.
• Proficiency in Opera is preferred but not essential.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Basic math: 1 year (Required)
• Cash handling: 1 year (Required)
• Front desk: 1 year (Required)
• Guest services: 1 year (Required)

Work Location: In person