Client Partner - Remote

As a Client Partner, you will be responsible for the success of your Public Health clients while playing the role of a key stakeholder who is shaping the future of vaccine preventable diseases and driving population health outcomes. You are the primary advocate and consultant for STChealth's Public Health product and service offerings. You will succeed by offering solutions and strategies to help clients achieve their business goals and close their programmatic gaps all while focused on net revenue growth.

You will be an active participant in the immunization ecosystem. Opportunities to attend jurisdiction-level, federal and even international Public Health events lead to projects that support client populations and improving health outcomes for specific population groups.

In your daily activities you will be responsible for driving profitable, long-term growth through your account management by developing strategic and personable long-term client relationships. Through your relationships, consultative assessments, and programmatic understanding, you will ensure that the adoption of STChealth's products and services is comprehensive for each client in order to answer the scope of their unique needs.

You will be a key team member in supporting vaccine intelligence solutions for a healthier future – for you, your family, and populations around the world.

Previous Experience 

• Bachelor's Degree or equivalent experience; Business, Communications, Public Health or Health Improvement Outcome Related Areas, Business Information Systems, or the Social Sciences; MBA or MPH a plus.
• Minimum 3 years' experience within the immunization ecosystem or 5 years' experience working in public health, healthcare, or retail pharmacy settings combined with a strong foundational knowledge of vaccine administration.
• Previous experience working in account management, business development or customer success is highly desired.

About You 

• You have a passion for health and an appreciation of technologies that support the related business processes that lead to improved health outcomes. 
• You take a consultative assessment approach to uncovering the root cause of business problems and can provide solutions leading to account growth opportunities.
• You understand the power of words and are intentional in your verbal and written communication, and realize how that drives both personal, business and team relationships. 
• Your relationships and communication position you as a trusted advisor.
• You are comfortable in a fast-moving environment, are an advocate for change and have the propensity to change direction and priority when needed.
• You have a good understanding of Client Relationship Management (CRM) software. Salesforce a plus.
• You can manage client expectations, negotiate, and resolve high-level client issues.
• You have an excellent understanding of Government contract lifecycles.
• You have exceptionally strong people skills and the ability to work in a positive and supportive way with a variety of personalities while maintaining a professional demeanor.
• You are a self-motivated high achiever able to work independently with limited direct supervision. 
• You have an exceptional ability to organize and coordinate numerous projects simultaneously and navigate competing priorities. 
• You can effectively see the results you want and can strategically plan to get there. 
• You are able and willing to travel 10-25% of the time.

About the Job

• Be genuinely curious about public health and the reasons behind why clients find value in our products and services.
• Develop strategic client relationships and account workflows.
• Use data-driven metrics to identify opportunities of growth in the account and provide value-added services and solutions to the client.
• Streamline communication in Salesforce across all client touch points for ultimate client success and satisfaction.
• Facilitate the roll-out of innovative system tools in support of public health by representing the requirements and client health outcomes to product teams.
• Live for client satisfaction and growth while driving successful client outcomes, promoting productive collaboration internally and externally, and building authentic relationships.
• Use innovation to build new connections and contacts in the STC ecosystem.
• Work with other team members and departments to ensure a seamless approach to current and potential clients.
• Develop and strengthen client relationships including leadership, decision-makers, and influencers.
• Support ongoing project finance management and be able to strongly understand complex government funding.
• Create proposals, explore new opportunities, attend conferences and events, speak publicly on behalf of the company, and track changes in the market.

About Us

When you choose STChealth, you will be choosing a small company where you can make a big contribution. You'll be choosing a long-standing industry leader who has a 35-year history but a start-up mentality. And you'll be choosing to join a team of people determined to reduce the impact of preventable disease and empower people throughout the healthcare ecosystem world-wide.

Awarded one of Arizona's Top Workplaces, you will find that we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating intelligent solutions for healthier communities all over the world.

Located in the Warehouse District, we are proud to be a part of the dynamic and creative PHX Core Innovation Hub. We have an open-office layout with lots of room for the collaboration and inspiration that feeds all the great ideas that start here.

Benefits? Ours are outstanding. Some of the highlights include a 100% company-paid medical plan, 401(k) matching, paid new parent leave, flexibility to work remotely, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.

Apply today to join our team!

----
Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.