What are the responsibilities and job description for the Drayage Operations Specialist position at Steam Logistics?
Steam Logistics was founded 10 years ago to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. We started as the international arm to Access America, a domestic brokerage that scaled to $500 million before being acquired by Coyote Logistics. Using some of the same playbook at Access, and a few tricks of our own, we have rethought the brokerage paradigm and are innovation leaders in our space, looking for the right people to join us as we scale. We are extraordinarily proud of the company we have built so far (not to mention humbled to be recognized as Best Places to Work in Chattanooga). Our people are Steam’s biggest competitive advantage, and we will continue investing in our people-first culture.
The Opportunity
The Drayage Operations Specialist is a key team member of a high energy and ever-evolving department that supports our international drayage pick-up and delivery services for our clients. They will be responsible for end-to-end-services for ensuring a client’s shipments are properly setup with appointments, drop & picks, live load/unload, and whatever means our clients need us for smooth transportation services. This role requires a person who is capable and willing to jump in for support and assistance to his/her colleagues with confident and strategic solutions.
Primary Responsibilities
What We Need from You
Our Story -
The Opportunity
The Drayage Operations Specialist is a key team member of a high energy and ever-evolving department that supports our international drayage pick-up and delivery services for our clients. They will be responsible for end-to-end-services for ensuring a client’s shipments are properly setup with appointments, drop & picks, live load/unload, and whatever means our clients need us for smooth transportation services. This role requires a person who is capable and willing to jump in for support and assistance to his/her colleagues with confident and strategic solutions.
Primary Responsibilities
Execute loads for dispatch/pick-up according to clients’ needs and requirements; is highly flexible and can mold to difficult customer demands.- Builds key relationships with both truckers and customers to ensure Steam Logistics is seen as a best-in-class service provider; proactive communicator via phone & email follow up.
- Effectively Tracks and Trace containers to ensure avoidance of all detention, demurrage, per diem, storage, etc.; Constructs unique and effective solutions to eliminate these costs
- Consistently maintains and updates data in Steam's Transportation Management System (TMS) to ensure accuracy and the latest updates
- Ensures all documentation regarding drayage shipments are correct, clear and communicated to the appropriate parties; able to proactively identify when missing details will causes problems before they occur
What We Need from You
Some college and/or logistics experience preferred- Ability to work proactively, independently, and reliably in a fast-paced, team environment
- Motivated to support clients, team members and other departments while providing exceptional results
- Good written, oral, and interpersonal skills with the ability to effectively interface with customers, partners, vendors, management, and team members
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Our Story -
Steam Logistics is an international freight forwarder and domestic brokerage based in Chattanooga, TN with multiple offices throughout the US. We are an equal opportunity employer that is committed to providing reasonable accommodations and will work with your needs. If you are a person with a disability and require assistance during the application process, please do not hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
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