Help Desk- IT Specialist
Job Posting for Help Desk- IT Specialist at Steel Dynamics, Inc.
Overview
Helpdesk – IT Specialist is an entry-level position on the IT Team at SDI Southwest Division reporting directly to a Lead Helpdesk or IT Supervisor.
Responsibilities
Position Responsibilities:
• Assisting with the installation and maintenance of all computer hardware and software • Assisting with the support of all aspects of LAN-based networking • Assisting with the installation and maintenance of voice systems; usually limited to cabling, phones, headsets and software • Cabling new and existing locations for new network, computers, phones or other equipment such as printers• Repairing or upgrading computer systems as needed • Providing Tier 1 level support on hardware and software technical issues • Creation of Active Directory Users, Groups. Modify/Change Permissions for users or groups• Assisting with the creation, updating and management of computer images• Prepare documentation to assist end-user adoption of new and existing tools• Work in the ticketing tool fulfilling all end-user incidents and requests in compliance with agreed SLA’s • Any other duties that the lead or IT supervisor may find necessary • Availability 24/7 in case of emergency.• Manage the computer equipment inventory
Qualifications
Required Skills:
- Must be a computer course student, graduate, or have computer-related work experience
- Knowledge of Windows 10,11 required, Servers 2019 and above preferred
- Computer certifications1. CompTia A 2. CompTia Network 3. CompTia Security 4. Or similar (Google)
Preferred Skills:
• Customer Service Oriented• Good communication skills• Problem-solving Skills• Proactive and Self Driven• Team working
Steel Dynamics Inc. is an equal opportunity employer.
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