Customer Service Representative

Exciting Opportunity to Join Our Team as a Full Time Customer Service Representative! Are you passionate about providing exceptional service to customers? Do you thrive in a moderately-paced and customer-focused environment? Look no further! Steele Rubber Products is seeking a dedicated individual to join our team in Denver, NC.

As a Customer Service Representative, you will have the opportunity to engage with customers, address inquiries, and ensure a positive experience with our products and company. Earn competitive pay starting from $17 per hour, with work-from-home flexibility. Don't miss this chance to be part of a fun, energetic, and customer-focused company. Apply now and grow with us!

You will have benefits such as Medical, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Voluntary Supplemental insurance and Paid Time Off.

Steele Rubber Products: Who We Are

Steele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solutions for the automotive, RV, and marine aftermarket audience. With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care.

What's your day like?

As a Customer Service Representative at Steele Rubber Products, you will engage with our valued customers. Your typical day will involve answering an average of 20-30 calls, handling sales inquiries, and processing orders promptly and efficiently. Offering expert advice on parts selection, upselling for complete installations, and providing technical assistance will be key aspects of your role. You will have the opportunity to use various communication channels such as phone, email, and chat to ensure seamless interactions. With access to comprehensive resources including our detailed product catalog, onsite technical support, and a team of research and development specialists, you will be empowered to deliver exceptional service and support to our customers.

What matters most

To excel as a Customer Service Representative at Steele Rubber Products, you will need a minimum of two years of customer service or sales experience to navigate the demands of this role effectively. Strong verbal and written communication skills are essential to ensure clear and concise interactions with customers. Proficiency in Microsoft software is a must, as you will be using various tools to streamline communication and process orders efficiently.

Additionally, the ability to calculate figures, amounts, discounts, and percentages accurately is crucial for providing pricing information and completing transactions. Being bilingual in English and Spanish is a valuable asset that can further enhance your ability to assist a diverse customer base.

Knowledge and skills required for the position are:

• Two years customer service or sales experience
• Excellent verbal and written communication skills
• Exhibit proficiency in Microsoft software
• Ability to calculate figures
• Bilingual a plus (English/Spanish)

Get started with our team!

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

Any offer is contingent on passing a 7-year background check and pre-employment drug-screen.