Deskside Technician II

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;



Shift is M-F 9a - 6pExpertise in supporting End User Computing hardware and software, including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.Experience in documenting, tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.Must have deep subject manner expertise in hardware, peripherals and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users. Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolutionExperience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved. Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environments Experience following policies and guidelines on security and confidentialityFocused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives Excellent communication, interpersonal and analytical skillsMust be able to communicate the concept behind the problem/resolutions to Nike ExecutivesApplies best practices and knowledge of internal/external business challenges to improve processes and services Experience performing system administration responsibilities within an enterprise environment.Experience supporting end to end technology services and solutionsExperience supporting Audio Video Conferencing technology and Live Meeting Streaming



Required Qualifications:Bachelor's degree in Computer Science or related field or 2 years' additional experience2 years' experience in a Deskside Support role with at least 1 years face to face support.2 years supporting MAC and Windows platformsExpertise with MS Office suite, including OutlookTier 2 level networking skills (VLANs, DHCP, DNS)Experience providing support within a Fortune 500 global companyExperience supporting C level executives





Preferred Qualifications:Industry Certifications like A and ACMTDesktop Support or Customer Service CertificationsITIL Foundations CertificationBaseline OEM Certs / Hardware Repair CertsExperience with Service Now ITSM Tool Suite





NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the

location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.