Corporate Director of Spa and Wellness

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Essential Functions:

• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing front office and guest service staff in details of work. Provide staffing, training, counseling and performance reviews for the Spa.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by SELMC, which requires continuous visual inspection of spa functions.
• Establishes, coordinates, and administers financial planning and control leading to the success of ongoing operations. Develops and administers budget, approves invoices before payment, authorizes expenditures, manages payroll to maintain fiscal control necessary to achieve financial goals.
• Work with the Director of Sales and Marketing to recommend package development and promotional materials with a high degree of spa awareness in the hotel and marketplace.
• Specify retail and operational product lines ensuring superior service and profitable operations.
• Develops and administers standard operation procedures for the Spa(s), fitness center(s), and pool(s) to maintain safe, sanitary, and efficient operations.
• Maintains up-to-date knowledge of the industry and liaisons with vendors and similar properties.
• Ensures proper physical maintenance and care of the building in coordination with the Director of Engineering and the Executive Housekeeper.
• Performs other tasks as assigned by Executive Management.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Handle and resolve issues raised by guests regarding quality of service provided by front office and guest service personnel.
• Ability to deal effectively with associates, vendors and contractors.
• Ability to access and accurately input information using a moderately complex computer system.
• Incorporate training plans critical to insurance recommendations.
• Maximize profits by generating revenues and minimize expenses.
• Create a luxury and relaxing environment for spa guests.
• Promote wellness.
• Design and implement retail product lines to maximize revenues and profits while maintaining themes of spa and wellness.
• Strive to create a sustainable environment.

Education, Experience, and Skills Preferred:

• Demonstrates clear, concise written and oral communication skills.
• Demonstrates strong guest service orientation and skills.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Requires working knowledge of computers and software programs, financial statements, and marketing strategies.
• Demonstrates full working knowledge of spa, pool, and fitness operations.
• Possess working knowledge of benefits and protocols of spa therapies.
• High school diploma/college degree preferred.
• Minimum 3 years of spa management experience and practical applications in hotel spas.
• Professional demeanor.

Stein Eriksen Lodge, Park City’s only Forbes Five-Star Hotel and Spa, offers:

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Grizzles, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.