NOC Systems Analyst
Job Posting for NOC Systems Analyst at Stem, Inc.
Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit
www.stem.com
. Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
What we are looking for:
The Network Operations Center (NOC) Systems Analyst performs technical analysis of system issues and outages as they occur across our fleet of networked Energy Storage Systems. This individual performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level network engineers. The NOC Systems Analyst is responsible for researching and documenting various mitigation strategies. This individual must be able to prioritize remediation of issues with critical uptime requirements. The NOC Systems Analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.
Responsibilities:
- Identify, prioritize, and troubleshoot incidents in accordance with customer business requirements, organizational policies and operational impact
- Schedule and monitor the execution of grid service events
- Monitor KPIs to analyze and discover possible growing issues
- Provide feedback on tools and processes to support continuous improvement initiatives
- Create new rules for our data engine, to support strategic root cause corrections
- Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems
- Track operational incidents in JIRA
- Coordinate with field technicians during installation and operational issue resolution
- Notify field service, customer operations, and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles
- Support multiple technical teams in operational environments with high uptime requirements.
Requirements:
- Requires a BS degree from an accredited college or university in Engineering or other Sciences.
- Knowledge of server operating systems and network devices
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
- Ability to think creatively to resolve problems in ambiguous situations
- Work with execution of custom scripts (light coding/understanding)
Preferred:
- Knowledge in basic electrical power, metering, or the renewables or energy space a large plus
- Experience providing remote support using virtual desktop tools
- Network monitoring fundamentals including packet flows for RS485 (serial) and TCP communications; DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.
- Experience with large sets of data and data analysis
- Experience with Jira, Confluence, Tableau, Plotly, SQL, Python
- Spanish speaking a LARGE plus
Job Location
Choice of hybrid in one of our three office locations:
- Boulder, CO
- San Francisco, CA – Financial District
- Austin, TX
- This position may have the opportunity to be Remote.
Salary Range
$86,950.00 - $121,900.00 Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.
Salary.com Estimation for NOC Systems Analyst in Coffeyville, CO
$88,345 to $110,423
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