Functional/Technical ServiceNow Consultant

Needed With Submittal:

• Resume with all skills listed with details, not just in the summary
• Resume must have full education details and certification details
• RTR attached must be hand signed or digitally signed. Any inserted signatures will get rejected
• Skills doc: If any skill is less than required years, they will get rejected, so don’t submit.
• Driver’s License or any form of ID with picture
• Please confirm your candidate can be onsite day 1 and agrees to come onsite as much as the client requires. This is also non reimbursable travel expenses.
• Skill Matrix attached below Required with Submission
  
  

Functional/Technical ServiceNow Consultant

Harrisburg, PA - Hybrid Onsite from Day 1 - Local highly preferred but will consider non local as well who can relocate immediately

Justification: The client is issuing this request for a Techno-Functional ServiceNow resource with a solid mixture of technical and functional skills to accomplish the goals and requirements of the client. This resource will work alongside other client team members and contractors as they are working on other ServiceNow projects and requests. The duration of this engagement will begin within 2 weeks of acceptance, and will continue for approximately 12 months with a possibility for a longer engagement.

This resource must be able to take an assigned request or project, and take charge of that request or project, performing all duties and responsibilities to fully implement the changes needed. This individual is to be well-rounded and knowledgeable in all aspects of delivering a service within ServiceNow.

A good team member will be one who can meet with the business to understand and document the functional and business needs, plus understand the underlying technology for each assigned request and project and be able to work on delivering the solution with minimal supervision in an Agile environment. In addition, the individual resource must understand the direction and roadmap that ServiceNow has for its platform and will assist in aligning the client’s ServiceNow instance to follow that roadmap.

Description Of Duties

This position is expected to function in a very independent manner, therefore, the duties are described in greater detail than other requests. This document can be used to make sure expectations are communicated and met when the resource starts.

This Techno-Functional ServiceNow Individual Will:

• Be assigned Request Items, Tasks, and/or Projects to complete in a self-directed and semi-independent manner. All work must be completed with quality and in a timely manner.
• Coordinate and take the lead role for the technical/functional development and support of the assigned ServiceNow requests, projects, and tasks.
• Host sprint planning sessions and provide time and resource estimates to the client before work begins.
• Plan releases into PROD around the sprint delivery dates.
• Ensure a mutual understanding of the request and the proposed approach/response between both the client and the Contractor before beginning work on a request.
• Coordinate and execute all development aspects including reports, integrations, interfaces, conversion programs, database design and creation, and enhancements.
• Document requirements, or user stories in detail, as determined by the client (within Azure Dev Ops (ADO)).
• Perform technical functions that are within the scope of this position. These include, but are not limited to configuring, coding, testing, writing automated test scripts using ATF, data loads, and scripting.
• Document the progress and other details relating to the work being performed within the appropriate client’s Microsoft Azure DevOps (ADO) record.
• Record requirements or user stories within the client’s Microsoft Azure DevOps (ADO) system as directed by the client for testing and requirement traceability purposes.
  
  

Skill Matrix

Skill

Required / Desired

Amount

of Experience

Expertise in delivering services via ServiceNow for projects of various sizes and subject matters.

Required

8

Experience in delivering ServiceNow services as described within this request.

Required

5

Experience with designing business processes for ServiceNow implementation.

Required

5

At least one hands-on ServiceNow implementation project as a functional or technical lead

Required

Any

At least two prior support and enhancements project as a functional or technical lead.

Required

Any

experience coding and configuration ServiceNow.

Required

Any

Enterprise Business Solutions, specifically SAP projects.

Required

Any

ITIL / ITSM practices and methodologies.

Required

Any

Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Required

Any

Bachelor’s degree in business management or information systems.

Required

Any

Must hold one or more of the following ServiceNow certifications:

Required

Any

CIS-ITSM (Certified Implementation Specialist) OR CSA (Certified System administrator) OR ServiceNow Certified Developer.

Required

Any