What are the responsibilities and job description for the Client specialist position at Steps?
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STEPS Behavioral Health is an Applied Behavior Analysis (ABA) therapy company comprised of Board-Certified Behavior Analysts (BCBAs), Behavior Technicians, and a strong administrative team who work together to provide ABA Therapy for individuals with Autism Spectrum Disorder (ASD).
We also support families in need of social work services to assist with helping raise their families and handle the challenges of life with a child with a disability.
We are currently seeking a FULL-TIME Client Success Specialist. Monday - Friday 9 am - 5 pm
Job Description
The Client Success Specialist is the administrative point of contact for clients to ensure the successful delivery of services.
The responsibilities include managing the client's services and enrollment status, communicating with clients regarding services and staffing updates, tracking and updating client documentation, ensuring client adherence to STEPS policies, completing quality assurance calls, and updating company-wide systems.
The following skills are necessary for this role : professional communication with clients, attention to detail, strong organization and time management skills, and self-motivation.
The Client Success Specialist works closely with the Insurance Liaison and Staffing Coordinator and each client's clinical team.
Minimum Qualifications
- Associates Degree
- 2 years office experience
- Highly organized
- Meticulous attention to detail
- Strong people skills
Preferred Qualifications
- Bachelors degree
- Experience with children with disabilities
- Case Management experience
- Google Suite platform
Join a Team That Shares Your Values
- Competitive compensation
- Fun office environment
- Career growth opportunities
- Health, Dental, and Vision Insurance offered
- Training provided
Have a fabulous day!
Job Posted by ApplicantPro
Last updated : 2024-02-24
