What are the responsibilities and job description for the Repair Specialist position at Steris Corporation?
Dayton, OH, US, 45377
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
- The Repair Specialist serves as an experienced lead for assigned mobile unit/region or may travel to support multiple mobile units and/or repair location teams (RS Travel.
- Role works with other mobile unit or location assigned technicians to assist in managing workflow and address the day-to-day Customer needs. Repairs surgical instrumentation, provides coaching and on the job training to techs, and ensures daily operations (Safety, Mobile unit operations and Customer requirements) are performed effectively. This includes Customer administrative/contractual requirements including billing, quality assurance, reporting) and other duties as assigned to support the Manager Field Operations when needed.
- This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes.
- Intermediate to Advanced level repairs and maintenance of surgical instruments and on the job coaching to upskill and inspect others work
Partners with Manager, Field Operations to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements. Including effective communication with onsite Customer contacts related to day to day operational activities. Escalates Customer issues timely and effectively.
Assumes ownership for the mobile unit or assigned location's safe, healthy operations including, maintaining a safe, productive and respectful work environment at all times and delivers accurate timely administrative reporting and documentation and provides support to others in doing same. Strong planning and collaboration with assigned team, other Repair Specialists and Manager Field Operations to ensure Customer coverage.
Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates, Provides input on team and individual performance when requested, and maintains a positive, collaborative work environment to support Manager, Field Operations
Demonstrates professional, effective verbal and written communication skills at all time
Learns, adheres, and complies with all protocols (DOT, company, Customer) for the safe operation of the mobile lab, policies, and procedures
Adheres to company, compliance policy and procedures. All other duties as assigned
1.Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
2.Ability to perform and coach repair skills e.g. Ultra sonic function, Metallurgy, Buff & Polish, Bending, Shaping, Sharpening, Hinge Points, Serrations & Brazing, Advance Dremel Operation, Re-cup & Re-jaw. Ability to translate complex information into insights and Customer recommendations verbally and in writing.
3.Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
4.Must be at least 21 years old to meet FMCSA requirements for commercial driving.
5.Must be able to travel and work in Mobile Repair Unit, including occasional off hours start/end times and overnight stays when required
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Ohio
Dayton, OH, US, 45377
Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati
Job Segment:
QA, Quality Assurance, Instrumentation, Medicaid, Medicare, Technology, Quality, Engineering, Healthcare
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
