What are the responsibilities and job description for the Data Coordinator position at STERIS?
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you interested in making a difference in the world? With a unique combination of infection protection and contamination control products and services, STERIS Corporation offers customized solutions for a variety of environments. STERIS’s SPM Software is a surgical instrument tracking system that helps ensure the right instruments are delivered on time for their next procedure and in a fit condition for use, in addition to many other features.
The Data Coordinator manages assigned data projects, performs data entry, and contributes to team and company enrichment/development.
This position is home based.
What You Will Do
- Participate in Sales to Implementation calls for assigned projects; ensure that all data-related questions are addressed.
- Contribute in the Initial Implementation Planning Call for assigned projects; ensure that all initial data-related questions are addressed. Participate in future planning calls as appropriate.
- Conduct the Data Planning Call(s) for assigned projects; ensure that detailed, clear notes are taken and loaded into Salesforce promptly following the calls.
- Coordinate each assigned data entry project, ensuring frequent periodic communications with the customer and the SPM Project Manager, timely entry of data, complete and accurate documentation of summary statistics concerning the data entry for each project.
- Complete monthly follow-up calls with customers for duration of six months after the client begins maintaining their own count sheets.
- Discuss each project with the SPM Project Manager, the Director of Implementation Services, and/or the Sales Rep as appropriate to obtain a thorough understanding of the project.
- Coordinate each assigned project, ensuring frequent periodic communications with the customer and the SPM Project Manager, timely completion of the work, and complete and accurate documentation of summary statistics concerning the data entry for each project.
- Prepare set details, loaners, and singles data for upload.
- Enter product and instrument information.
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- Ensure all data entry adheres to SPM standards.
- Perform daily backups of all data entered.
- Generate data upload scripts for remote projects.
- Consult with others as needed to ensure the most efficient, accurate process for data cleanups.
- Identify duplicate manufacturers and duplicate instruments in preparation for uploading cleaned databases.
- Create the upload script when a database cleanup is complete.
- Perform data maintenance work in a timely fashion and according to contract terms.
- Submit suggestions for new development that would benefit SPM or SPM’s customers.
- Participate in programs such as the Customer Education Program.
- Train other teammates as appropriate to help keep everyone up to date with Data Specialist skills.
Education Degree
What You Need To Be Successful
- Minimum one year data entry experience.
- Minimum one year customer service experience.
- Physical location that can access high-speed internet (preferably cable modem).
- Ability to type at least 50 wpm.
- Bachelor's Degree preferred.
- Demonstrated analytical, problem-solving and interpersonal skills.
- Excellent written and oral communications.
- Excellent presentation skills before large and small groups.
- Excellent organizational skills and ability to work effectively with multiple priorities.
- Strong computer skills with knowledge of Microsoft Office software products.
- Proficient in Microsoft Excel.
- Knowledge in medical terminology preferred.
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What We Offer You
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.
We offer a comprehensive benefits package, including:
- Competitive pay
- Annual merit and bonus plans
- Training and coaching
- Medical, vision, dental and life insurance
- 401(k) with a company match
- Paid vacation time and paid holidays
- Tuition assistance
- Opportunities for advancement
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
