Call Center Customer Service / Sales

$41,600/year salaried position with monthly bonus, full benefits and overtime

Set hours: Mon-Fri 8:30am-5pm

Are you ready to join our top-performing, highly paid team and help clients?

You will make a difference in people’s lives by offering compassionate customer service. Because we also need you to schedule a caller's first appointment, you will help them complete an intake, and this involves some sales skills as you help them feel confident in the service they will receive from Sterling Lawyers.

We have an open position, our firm is continually growing, and we’d like you to join our Call Center team!

This position has flexibility to work remote or in office at select locations. Learn more about us at: https://www.sterlinglawyers.com/careers/

Your Compensation & More:

• $41,600 annually plus overtime
• Performance-based bonus monthly up to $2,000
• Health, Dental, Vision, and Life Insurance
• Insurance starts on the first of the month following your hire date
• Paid vacation, sick days and holidays
• 401K with Matching
• Short & Long Term Disability
• No Experience Required - Paid Training Offered

Education:
High School Diploma or Equivalent Required
New College Graduates Welcomed!

Work Schedule
Monday - Friday
8 Hour Shift Between 830am-5pm

You Are:

• Someone who looks and sounds professional.
• Someone who is confident and will let callers know they called the right law firm.
• Someone who can create a human connection and be empathetic and sympathetic to emotional callers.
• Someone with exceptional phone and sales skills.
• Someone with a drive to succeed in a team environment.

Why You Matter to Us and Clients:
You’re motivated to make a positive impact on people’s lives.

We believe in healthy culture in the workplace, open communication, and the services we offer clients.

You’ll earn a base salary and be rewarded with a performance based bonus while adhering to our Core Values and helping each caller.

You are at a key touchpoint during one of the most stressful times in their lives: Divorce and Child Custody cases. When potential clients feel safe, they can begin to feel empowered to start a new chapter of life.

From the moment you answer a call, you’re representing who we are. This role requires a love for talking with people and a strong desire to help callers while being friendly and professional.

When prospective clients call, you'll gather key details, understand their needs, and schedule a consultation with an attorney who cares about them. And when our attorneys can’t help them, you still do by referring them to another resource.

How You’ll Grow:
You'll gain valuable transferable skills in sales and communication that will make you eligible for promotions or lateral moves, depending on your preference.

To ensure your success, paid training starts by working 1-on-1 with an A-Player who will walk you through our workflow and model the way.

Throughout training, you’ll solidify your confidence in our services and your customer service abilities by partaking in both hypothetical scenarios as well as real calls with potential clients.

You’ll then have the opportunity to expand your knowledge and improve your craft by attending regularly scheduled 1-on-1 coaching sessions and weekly and quarterly team meetings, training sessions, and more.

The owners and other team members will meet you during your first week where you’ll learn about our mission and our values. You'll also have opportunities to participate in team building activities, formal celebrations, and casual outings.

Position Competencies:
Action Oriented - full of energy and ready to tackle challenging tasks.
Customer Focused - establish and maintain effective relationships with callers, gaining their trust and respect.
Sales - negotiate skillfully in tough situations with both internal and external groups.
Drive for Results - steadfastly pushes self and others for results.
Peer Relationships - seen as a team player and encourages collaboration.
Core Values - demonstrates all of Sterling Law Offices' core values, fully embracing the vision.
Ethical Conduct - upholds and enforces the company’s ethical standards and complies with local, state and federal laws.

Position Requirements:
Meet / exceed goals (aka Key Performance Indicators).
Answer calls from clients, attorneys, and the court.
Execute our scripts, workflows, and processes.
General computer work including data entry.
Using multiple modes of communication (phone, email, chat, video).
Sitting at a desk for the majority of the workday in front of a monitor.
Speaking on the phone for most of the workday.
Using multiple browser tabs while on the phone.

About Us:
Sterling Law Offices, S.C. exclusively practices family law with offices throughout Wisconsin and Illinois.

Our strategy starts with a clear focus on clients and their needs. In addition to this, we’re building new technologies to help better serve clients. Our team pursues new ways to offer clients more information in easy to consume formats.

We are questioning every “that’s how family law is done” statement that we can find.

Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Madison, WI 53718

• Health insurance

Salary : $41,600 - $-1