What are the responsibilities and job description for the Operations Agent position at Sterling Transportation?
Job Title: Operations Agent
Department: Operations
Job Status (FLSA): Non-Exempt - Full Time
Position Summary:
The purpose of this position is to ship product to customers by scheduling pickups and verifying jobs that are ready to ship. The Operations Agent will work closely with the company’s customs brokers, warehouse staff, shipping companies and clients. As well as assisting with shipping, receiving and transportation.
Duties and Responsibilities:
- Answer incoming phone call, e-mails and respond to customer’s requests
- Taking bookings from customers
- Track shipments and communicate with clients about the shipment’s progress
- Follow-up on west bound transfers
- Schedule pick-ups and deliveries
- Update shipments in Trans Soft
- Review the workday file for outstanding pickups
- Cultivate a positive and enduring relationship with Customers and Vendors
- Must be able to work in a very fast-paced environment
- Must be able to multi-task
- Perform other duties and projects as assigned
Knowledge, Skills, and Abilities:
- Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)
- 10-key by touch.
- Accurate data entry skills
- Strong mathematical skills
- Knowledge of principles and processes for providing excellent customer service.
- Detail oriented with strong organizational skills.
- Knowledge of import and export documents
- Bilingual – Spanish/English preferred.
- Strong communication skills, both written and verbal
Qualifications:
· High School Diploma or GED preferred.
Experience:
· Prior experience in the transportation industry a plus.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Application Question(s):
- What is your desired hourly rate?
Experience:
- Transportation: 2 years (Preferred)
Work Location: One location
