OR Scheduler

OR Scheduler- Trumbull Regional Medical Center

We are fighting for a healthier world and a new era of wellness!

Nearly a decade ago, we set out to build an entirely different kind of health care company from the ground up—one that unlocks access to affordable, high-quality, and economically sustainable care and wellness in ways never imagined. Today, we are one of the largest private, physician-led health care networks—caring for millions of people across the U.S. Our transformative, fully integrated model represents a new beginning for America’s health care system and others around the world.

We have hospitals across 7 states serving over 800 communities, with more than 43,000 employees. We are ushering in a new day of world class health care. From renowned pediatricians, sports medicine specialists and cardiac surgeons to state-of-the-art hospitals, urgent care centers and medical practices, we can offer easier access to high-quality affordable health care to people nationwide — when they need it and where they want it.

At Trumbull Regional Medical Center, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

Benefits:

• Grow with a health system that supports career advancement
• Competitive Pay & Salary Increases
• Employee Referral Program
• Locations close to home, that support work-life balance
• Affordable Medical, Dental and Vision Coverage*
• 401k via Fidelity, for eligible employees*
• Tuition Assistance / Reimbursement*
• Family atmosphere and team approach that provides flexibility
• Opportunities to grow your career, and not change your employer
• And much more!

*For eligible employees

Summary:

Primary function is to be the liaison for out-patient diagnostic testing. Physician offices will call in requested test and the concierge will complete the request in a timely, courteous manner. To include schedule, perform insurance verification, authorization (if applicable), pre-registration and point of service collections of the patient.

Minimum Qualifications:

• High school graduate or GED.

• Minimum of 3 years of hospital/medical office experience required.
• A good understanding of medical terminology required.
• Knowledge of computers and other standard office equipment required.
• Minimum of 2 years customer service required.
• Ability to type a minimum of 35 words per minute required.

Job Responsibilities, including, but not limited to:

• Observe professional ethics in maintaining confidential information acquired concerning personal, financial, medical or employment status of patients.
• Communicate in an acceptable, easily understood manner.
• Schedules patients for procedures and treatments.
• Understand all preps for any procedures or surgeries and communicate preps to physician offices and or patient at time of scheduling. Schedule procedures via fax script orders, electronic and includes indexing through SCI Order facilitator.
• Registers/Pre-registers patients for hospital services. Responsible to verify insurance eligibility, including requirements and ensuring pre-authorizations are obtained by contacting physician’s offices or review agencies to obtain or ensure the pre-authorization/referrals are in place.
• Performs Medical Necessity validation when applicable
• Schedule patients accurately with less than a 2% error rate.
• Notify case management when an inpatient examination is ordered that is not stat and can be done on an outpatient basis. Notify physician if surgical procedure ordered meets inpatient only criteria if scheduled as an outpatient.
• Perform Point-of-service collection. To collect patient responsibilities over the phone prior to their scheduled appointment.
• Requests pertinent documentation, laboratory results and/or orders from physicians based on the test or treatment ordered.
• Make copies of all registration forms and forwards to Outpatient registration. Copy schedule and distribute to appropriate departments at end of day. Monitor schedules for open time slots and solicit procedures from physician offices to fill empty time slots.
• Compile monthly statistics for procedures scheduled during the month by the 3^rd of the following month. Refer all outpatient’s self pays to the financial counselor for appropriate action.
• Performs other duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.