Trust Operations Specialist

REPORTS TO: Trust Operations Officer
LOCATION: Rockford
CLASSIFICATION: Non-Exempt

POSITION SUMMARY: As a member of the Trust and Wealth Management Department, this position provides support with internal operations of the trust department in compliance with all regulatory requirements, while supporting the department’s strategic and competitive objectives.

PRIMARY RESPONSIBILITIES:

• Support the day-to-day operation of the Trust Department including processing payments, posting transactions, reconciling accounts, executing transfers, client reporting, asset mapping, invoicing, balancing, tax preparation functions and input of new accounts.
• Serve as the primary backup in the daily operation of the department in the absence of other trust operations personnel.
• Support efforts of operations department to keep client files and documents current, scanned, organized and compliant.
• Assist with opening and closing accounts, setting up trust funds, beneficiaries, and deed documents according to state and federal regulations.
• Work with residential mortgage department to maintain Freddie Mac collateral management system, certification and custodial vaulting in a timely manner.
• Seek continuous process and workflow improvement to enhance the efficiency of the Trust Department operations function.
• Participate in personal continuing educational opportunities to enhance and maintain current knowledge of trust, investment, and related areas.
• Support the administrative function of the Trust and Wealth Management department through creating documents, preparing presentations, sending and processing correspondence, and speaking to clients and prospects as needed.
• Serve as a conduit between relationship managers (front office) and the operations team (back office) to ensure smooth flow of information and accurate execution of client requests
• Coordinate with appropriate team members and outside professionals to ensure the fulfillment of all fiduciary responsibilities
• Assist in other areas related to the trust and investment business and performs other duties and projects as assigned.

QUALIFICATIONS:

• High School Diploma required, an Associates or Bachelors in Accounting or Finance is a plus.
• General knowledge of investments, Trust administration and banking preferred.
• Computer skills using Word, Excel and the Internet, and the ability to quickly learn and adapt to other specialized software applications.
• Attention to detail and the dedication to perform tasks accurately and completely.
• High degree of organizational and multi-tasking ability.
• Strong interpersonal skills and the ability to collaborate with other members of the department with minimal supervision.
• Effective judgement to process transactions, recognize issues, prioritize actions, solve problems and make sound decisions.
• Bring positive energy and a proactive can do mindset to the operations team
• The ideal candidate will be interested in taking on additional responsibilities over time.

PHYSICAL REQUIREMENTS: Typical office environment. Requires ability to operate numerous types of office equipment such as phones, computers, printers, scanners, fax machines, copiers and calculators. Primarily a sedentary position but requires occasional standing, walking, lifting, carrying, bending, kneeling, stretching and stooping. Vision sufficient to read computer screens and printed material. Hearing sufficient to understand personal and phone conversation. Speech sufficient to clearly convey or exchange information.