What are the responsibilities and job description for the Client service officer position at Stjohnqld?
Client Services Officer - Event Health Services
Do you want to join an iconic Western Australian organisation committed to changing lives and making a difference to your community?
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
A job to be proud of :
As a Client Services Officer in Event Health Services at St John WA, you will join an efficient and collaborative team based in our Belmont office.
You will be responsible for managing client requests and bookings and enhancing the reputation of St John WA as a premier pre-hospital health and event management service.
The role is permanent part-time, working 22.5 hours per week with flexibility to work over 3 or 4 days.
What you’ll do :
- Update and maintain Event Health Services client records and booking systems and ensure the standard of documentation and associated processes are accessible in appropriate formats.
- Ensure administrative and financial activities are performed in accordance with current policy and processes.
- Ensure all correspondence and administrative processes are completed in accordance with relevant policies and procedures to facilitate the provision of accurate and timely information.
- Ensure the service area observes and achieves legal compliance in relation to all areas of legislation related to Event Health Services.
- Provide quotes to clientele in a timely and accurate manner.
- Provide advice and support to clients regarding medical services they may require at events.
- Work with the Event Health Services team to hit the monthly targets and KPIs.
- Support the Event Health Services team to ensure they meet their obligations and goals.
What you’ll need :
- A passion for delivering exceptional customer service consistently.
- Strong data entry skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills and ability to demonstrate initiative.
- An understanding of KPIs with exceptional time management.
- Familiarity with financial administration techniques and demonstrated ability to adapt to corporate systems.
- Ability to work autonomously but also collaborate with a close team.
- Demonstrated ability to adapt to and utilise corporate information systems.
- Competency in Microsoft Office Suites to an intermediate level.
What’s in it for you :
- $550 Health and Wellness reimbursement pro rata.
- 17.5% leave loading.
- Competitive remuneration package.
- Salary packaging options.
- Free emergency ambulance cover.
- Free first aid training.
Are you ready to change lives?
To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations and how your skills and experience make you a good fit for this position and resume.
Alternatively, if you have any questions, please contact Katherine Park on (08) 9334 8273.
Applications close on Monday the 21st of October 2024 at 10am.
St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable, and connected workforce who represent the community we serve.
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Last updated : 2024-10-18