What are the responsibilities and job description for the General Manager position at STK Steakhouse?
www.togrp.com
The General Manager with The ONE Group is responsible for leading, educating, motivating and energizing the team to be the BEST restaurant in every market we operate by delivering exceptional and unforgettable guest experiences to every guest every time!
This position is also responsible for the entire operation and financial performance of the restaurant and/or outlets. The GM must be able to clearly distill information to staff and Director of Operations.
DUTIES & RESPONSIBILITIES:
Operations Management
- Manage, lead and mentor Managers and Staff
- Ensure service is maintained at the utmost of quality levels through proper execution of the sequence of service and high energy
- Maintain overall vision – business and marketing objectives
- Develop risk management and mitigation strategies
- Represent The ONE Group in investigating, answering, and settling grievances
- Maintain all corporate mandates
- Update and track daily reports
Staffing and Team Development
- Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth
- Interview, screen, and recruit job applicants
- Coach, train and develop management and hourly staff
- Responsible for Team performance – morale, productivity, energy
- Manage regular review of performance for Management and Hourly staff within the Performance Management guidelines
- Demonstrate a positive example. No consumption of alcohol
Fiscal Responsibility
- Monitor activities and expenses
- Set and monitor sales forecasts and profitability reports
- Keep Director of Operations informed of sales and key issues
- Increasing sales through marketing, networking and incentives for staff to raise guest check average
- Maintains budgeted revenues, cost of sales (COS), labor, supplies and operating cash flow (OCF).
- Reviews monthly profit and loss statement and acts on all variances
- Have oversight of the beverage program and liaise with Beverage Director on all changes, mandates and controls of beverage costs
Marketing & Guest Relations
- Develops new marketing ideas and concepts with Marketing team
- Maintain relationships with “regulars”, VIPs, influencers and key people in the industry
QUALIFICATIONS/PRIMARY JOB REQUIREMENTS:
- Minimum 8 years professional hospitality experience; ideally in venues exceeding $10 million
- Expert knowledge of all Restaurant computer systems
- Excellent management, delegation and presentation skills
- Strong influence, interpersonal, leadership, managerial, communication, problem solving and creative solution generation skills
- A strong financial acumen and proven ability to successful manage budgets and P&L
Job Type: Full-time
Pay: From $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Physical Setting:
- Fine dining restaurant
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Signing bonus
Work Location: One location
