Trainer

RETAIL TRAINER

Job Category : HUMAN RESOURCES Requisition Number : RETAI003664 Showing 1 location Job Details

Description

Stock Yards Bank & Trust Company is a wholly owned subsidiary of Stock Yards Bancorp, Inc. (NASDAQ; SYBT), with company assets totaling $6.

1 billion. Founded in 1904, Stock Yards Bank has evolved from a small bank serving the Louisville livestock industry to a nationally recognized bank known for exceptional service and financial performance.

Our capabilities align well with those of national banks, but our focus has always been building a strong relationship with our customers while providing an engaging work environment for our employees.

Since 1904, Stock Yards Bank & Trust has become one of the region's premier community banks - renowned for the close, personal attention that distinguishes us from other financial institutions in our market.

Our bank actively seeks individuals to help us build trusted partnerships and further our success. We are pleased to announce there is an opportunity for you to advance your achievements as a Retail Trainer.

As a Retail Trainer, you will be a subject matter expert on many different programs and procedures. Your day will be filled with opportunities to train new and existing employees and lead and exemplify the Stock Yards Bank WOW! customer service principles.

Banking and instructional experience with good communication skills is important while Stock Yards Bank will provide a professional environment to continually improve the candidates skills and to further their career goals for advancement within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following :

• Coordinate and facilitate the following courses :
• Teller Training*
• Platform Training*
• IRA Training*
• Consumer Lending*
• Update and maintain the following training guides :
• Teller Fundamentals*
• Platform Training Guide*
• Consumer Lending Training Guide*
• Act as immediate supervisor during an employees initial training period by assuming the following responsibilities :
• Coaching professionalism*
• Addressing employee misconduct and dress code violations*
• Preparing and conducting employee counseling and corrective actions*
• Approving time*
• Making independent decisions regarding employee success in programs and makes employment recommendations to hiring manager and HR Manager*
• Review various policies, procedures, and computer programs to determine effectiveness as well as troubleshoot reoccurring issues

Conduct follow-up conversations and in some cases, on-site visits, to ensure the quality of training in addition to the retention and application of learned skills for new Retail employees

• Work closely with department / branch supervisors to create appropriate and topical employee meetings
• Remain in regular communication with employee supervisors regarding training performance
• Participate in branch meetings as content expert, as requested, to provide further information and instruction and to refresh on content previously learned
• Develop, coordinate and instruct specialized trainings during acquisitions
• Support and develop on the job training material and trainers
• Coordinate weekly, monthly, quarterly and yearly training
• Create and conduct new courses as needed
• Constantly review current classes to gauge effectiveness of content and make appropriate updates as needed
• Assist employees with procedural and policy questions
• Open new employee bank accounts for new hires as needed
• Create and conduct training as needed for updates to the various computer programs used bank wide
• Help IT department in the selection, implementation and ongoing monitoring of new software
• Serve as a back-up to Training Coordinator in maintaining Online Training Learning Management System

Job Requirements

The successful candidate will have the following qualifications :

• High School Diploma or GED Equivalent required, BA / BS preferred
• 2-3 years of instructional experience preferred
• Good interpersonal skills
• True interest in assisting people in goal achievement
• Comfortable speaking and instructing large groups as well as small groups of individuals
• Strong organizational skills
• Ability to be flexible in given situations
• Microsoft Word, Excel, and PowerPoint experience
• Strong writing ability and clarity of speech
• Professional appearance and demeanor

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-09-19