General Manager

Description

StoneMors Purpose is People.

We are committed to investing in our employees to help them achieve greatness. We truly believe that our employees are the heart and foundation of our success. As part of our ongoing commitment, we are offering new and improved benefit options for full time employees including 401K with a company match, enhanced training programs, career advancement opportunities and so much more! We are also providing the highest level of safety for our front line workers. Consider the possibilities of joining our award winning culture and team and let StoneMor show you all we have to offer!

As one of the largest companies in its space, StoneMor Inc. has the privilege of being able to help thousands of people arrange their legacies, and remember and honor their loved ones.

The organization provides a broad scope of products and services through the ownership, development, and operation of cemeteries and funeral homes in multiple states. Customers are able to plan and pre-purchase their burial plot, casket or urn, vault, mausoleum space, and other details connected to a burial.

The Team You Will Work With

We recognize that employees cant show respect and appreciation to customers if the organization doesnt show respect and appreciation to our employees! Therefore, StoneMor is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

As a General Manager for StoneMor, Inc., you will play a key role in developing, managing and promoting operational and sales excellence across a designated portfolio of cemetery and funeral home communities. You will have direct ownership for leading, coaching, and developing high-performing teams ensuring proper execution and commitment to company standards in all aspects of the operation.

• You are the unique blend of a seasoned operator and a natural people leader with experience managing a diverse group of functions and departments.
• You will measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions in order to drive profitability and meet or exceed operational goals.
• You will be a hands on leader who is instrumental in hiring and motivating a winning team; role modeling honest communication, integrity, and a collaborative attitude.
• You have a passion for promoting service excellence by implementing best-practices, establishing priorities and providing support and guidance in order to successfully service our families.
• You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment.

In addition to significant income potential, we also offer a competitive benefits package for our Full-Time Employees including: Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more!

The Impact You'll Make

• Responsible to take full ownership of all aspects of your portfolios daily operations, including full P&L responsibility in order to facilitate growth within your markets.
• Achieve or exceed budgeted sales and profit levels. Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Takes a proactive approach to correct any deviation from financial budgets and performance.
• Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
• Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
• Facilitate weekly managers meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
• Proactively recruit, hire, train and retain in accordance with companys standards, programs and materials.
• Write and conduct timely performance reviews, create individual development plans, and provide regular follow up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives
• Manage merchandise and property inventory for each location within designated portfolio.
• Influence and manage relationships with vendors to ensure effective partnership in addressing needs for location or customers.
• Ensures compliance with workplace health and safety standards and plans
• Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.
• Any other task or projects assigned.

Qualifications

About You:

• You have a strong combination of business operations, quality, continuous improvement, process development and management experience to provide unique business solutions.
• You have the ability to establish and maintain trust with all stakeholders customers, business partners, investors, and coworkers will be key in this essential role.
• You have the ability to develop effective methods of handling location issues including internal and external customer complaints and issues.
• You have excellent customer service skills.
• You have the ability to lead and develop teams.
• You have the ability to manage multiple departments within multiple locations.
• You have critical thinking skills of solving operational challenges.
• You are pro-active, understand urgency and prioritize getting tasks accomplished.
• You are detail oriented with the ability to multi-task competing priorities.
• You have excellent oral and written communication skills.

Education and/or Experience:

• You have a Bachelors degree in business in Business or related; or equivalent professional experience
• Minimum five (5) years of experience in management and personnel supervision.
• Prior experience with client-facing service operations with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines
• General understanding of basic accounting principles; specifically, budgeting procedures.
• Previous Cemetery/Funeral Home Management experience is strongly preferred.

Other:

• You possess a valid state drivers license and have access to a personal vehicle.
• You have the ability to obtain any state required professional licensure.

StoneMor Inc. is an Equal Opportunity Employer

Salary : $60,900 - $77,100