What are the responsibilities and job description for the Call Center Agent position at Stor All Self Storage?
CALL CENTER AGENT JOB DESCRIPTION & EXPECTATIONS
Call Center Agent Job Responsibilities
Obtains potential customer information, creates leads, leasing units, offers suggestions and tips on appropriate accommodations, takes reservations, collection inquiries, communicate with locations, takes payments, handles sensitive information.
Call Center Agent Job Duties
- Obtains client information by answering telephone calls, suggests appropriate accommodations, explains billing processes.
- Follow company policies in regards to leasing information, collections, insurance.
- Maintains a professional demeanor and follows the code of conduct.
- Informs clients by explaining procedures, offering directions, answering questions, providing information on pricing, discounts and specials, and general inquiry.
- Able to communicates with management and upper management effectively.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Able to travel when need to updates job knowledge by visiting locations.
- Accomplishes sales and strives to achieve and exceed goals.
Call Center Agent Skills and Qualifications
- Verbal Communication
- Phone Skills
- Listening & Relaying
- Accurate Data Entry Skills and Efficiency
- People Skills
- Customer Service
- Customer Focus Driven
- Attention to detail
- Professionalism
- Multi-tasking
- Ability to learn new software
- Takes Initiative
- Advanced Computer skills include; Typing, Email, Slack, PayCor, Excel, DropBox, SiteLink and Call Potential.
Call Center Agent Requirements to apply
- Possesses a capable desktop or laptop computer
- Has reliable high-speed internet
- Computer skills
- Is sufficient in Microsoft Office
- Possess a High School Diploma
- Good speaking manor
Bonus Plan
- Conversion Rate greater than 50%- $250 Monthly
- $10 Reservation Fee Collected- $10 per reservation
- Lease Completed over Phone- $25 per Lease
Job Type: Full-time
Work Location: Multiple Locations
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