Customer Satisfaction Rep (CSR)

Storable is looking for a Customer Satisfaction Rep (CSR) to help further grow and serve our customer base. The person in this role will be expected to identify and overcome a variety of new hurdles daily. When connecting with storage facility operators, this person will need to shift seamlessly between identifying where we can deliver additional value while qualifying potential net-new opportunities. 

What you will do everyday: 

• Regularly interact with storage facility operators to identify metrics within Salesforce for team tracking and reporting meaningful changes to leadership.
• Maintain thorough knowledge of existing customers' business, the self storage market & its competitors.
• Manage multiple accounts and timelines, responding to pain points specific to each business and keeping a high level of awareness of those details to be captured in a system that you will develop for finding inefficiencies, tracking progress and reporting updates to key stakeholders.
• Offer support to customers based on a firm understanding of what problems operators may be facing in their day-to-day operations while also educating customers on a variety of solutions in a consultative, informative way. 
• Provide a seamless transition for customer’s when adding additional facilities, price switches & retention of products, and maintaining customers during facility transfer of ownership.
• Identify opportunities to expand the customer's current suite of products through active listening and understanding their current business needs by being consultative with our software solutions.
• Work cross functionally with other teams to coordinate additional enablement needs to drive adoption and ensure seamless resolutions for escalated issues as they arise.
• Effectively communicate with the sales team to identify opportunities for revenue growth based on feedback collected from customers.
• Identify and implement improved (existing) processes as well as develop and implement (new) efficient processes with the support of key stakeholders.

What you need to bring to the table: 

• Experience working in customer service, account management or in a similar role that is responsible for keeping tabs on several moving pieces at the same time whether for a short or long cycle.
• Exceptional communication whether written, verbal or in person as well as superior organization and time management skills.
• The ability and foresight to consolidate and simplify daily tasks to scale systems and processes across larger groups.
• Working knowledge of Salesforce and Zendesk (or similar tools), Google Apps and Microsoft Office. 
• Aptitude for active listening while simultaneously considering what recommendations could be made for process improvement whether within Storable or while speaking with customers.
• Self motivation to search for best practices in unstructured environments. 
• Comfortability navigating ambiguity by trusting yourself to make quick decisions.
• Experience being in a fast paced, start up environment, or comparable work experience where capturing information accurately and calmly is a necessity.

Bonus points:

• Experience or knowledge of the self storage industry
• Basic Spanish speaking capabilities
• Familiarity with Sandler Sales Methodology