Window Service Technician Helper

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North America's fastest-growing privately held corporations.

Since our start in 1996, we have helped more than 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.  

We also offer the following:

• Competitive Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes a 4% employer match
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave

Storm Smart's success depends on people, productivity, and procedures.

We are currently looking to add a Windows & Doors Service Technician Helpers to our growing team. The ideal candidates will be responsible for assisting the Service Technicians provide customers with service to their previously installed windows & doors. 

Main Responsibilities:

• Determine materials needed for service  
• Help Troubleshoot and service 3^rd party manufactured products; windows and doors 
• Assist Technicians Re-glaze impact and/or non-impact windows, doors and sliding glass doors 
• Help replace balance rods and coil packs on windows 
• Performs other duties as assigned 

Requirements Profile:
 

• Excellent communication and interpersonal skills, ethics, and cultural awareness
• Possess excellent customer service and written and verbal communication skills 
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient use of hand tools to include tape measure, level, saws, drills, etc. 
• Recognize situations that would impact customer expectations, job costs and/or code performance and provide solutions. Document solutions for future reference & training purposes 
• Maintain a thorough knowledge of product, install techniques, and construction basics 
• Strive for customer satisfaction by ensuring that customers accept proposed solutions and /or alternate techniques 
• Willingness to work variable work hours, adapt to schedule changes & accept process changes 
• Knowledge of aluminum, vinyl, and millwork products and repair techniques  

Education/Experience/Licenses/Certifications:

• High School Diploma, GED or equivalent
• Window & Door installation a plus
• Service & Measure Technician: a plus
• General Construction knowledge preferred 

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment is in an office setting with a quiet to moderate noise level.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 75 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. Our policy is to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.