Service Administrator

Description

Stotz Equipment is looking for a Service Administrator.  This position will include but not be limited to posting time, proofreading work orders, answering the telephone and directing calls, assisting with events by email and phone calls, filling out and submitting move sheets, assisting with inventory control for sales audits, helping with parts processes and inventory, and working on sales administration as needed. If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives for problem-solving - this is the place for you. 

What you'll do

• Communicate with customers to schedule service, as well as the collection of payment for services rendered
• Check-in customer equipment
• Maintain Service Department records
• Assist Service Manager/Shop Foreman in controlling department expenses
• Assist Service Manager in coordinating customer clinics, field days, and other related promotional events
• Update customer profiles
• Assist in scheduling internal and external service technician training
• Maintain service library with current information

Qualifications

What it takes

• High integrity, loyal, team player, organized and highly motivated
• Excellent oral and written communication skills
• Strong computer skills
• Able to work a varying work schedule/shift which includes Saturday hours
• Multi-tasking effectively is a must as well as the ability to organize and work under pressure
• Must be able to pass pre-employment background, physical and drug screen
• Customer Service Focused

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone
• Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
• Hearing ability sufficient to communicate with others in person or over the telephone
• Light to moderate lifting may be required (up to 50 lbs)
• Ability to reach, stoop, kneel, and bend as needed

About the Company

The company, founded as Arizona Machinery in 1947 has been under the same family’s leadership since. Tom Rosztoczy, CEO of Stotz Equipment since 1998, has grown our company from 3 to 24 dealerships operating in 8 western states. In 2013, all dealerships were consolidated under the name Stotz Equipment. The name Stotz -- a shortened version of the family's last name -- was suggested by employees to make sure our growing company never loses sight of its family history. With a history of success, Stotz is always looking toward the future.  Growth plans for the future will offer you an ever-changing and challenging environment with immense professional growth opportunities.  Stotz Equipment believes that people are the company's number one asset.  People are the starting point in the company's Circle of Success.  Every employee at Stotz strives toward our ambitious vision of "To be the Best Equipment Dealer in the World".