Operations Specialist

Description:

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers’ shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million software activations globally, we power the biggest digital networks for the world’s largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results. Learn more about the STRATACACHE family at www.stratacache.com or on Social Media at LinkedIn, Twitter, and Facebook!

STRATACACHE values our employees – in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We’ll be happy to tell you more during the interview process!

We are hiring for an Operations Specialist to provide tier 2 support, maintenance, and software services for a variety of digital menu board footprint (both indoor and outdoor). This includes handling escalations from Tier 1 support, scheduling on-site technicians, arranging part shipments from warehouses, and updating the knowledge base.

Principal Accountabilities:

• Provide system operation services to STRATACACHE clients
• Provide tier 2 technical support assistance
• Manage a variety of ticket queues for multiple clients
• Perform other duties, as requested.

Qualifications:

• High School  Diploma required; Associates Degree in Computer Science preferred
• Minimum of 2 years technical support or relevant experience.
• Strong troubleshooting skills.
• Good verbal and written communication skills.
• Proven ability to multi-task and plan/prioritize work to meet deadlines with a high-degree of accuracy and attention to detail.
• Strong analytical and critical thinking skills.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.