What are the responsibilities and job description for the Client Services Associate position at Stratos Wealth Partners LLC?
Client Services Associate – Riverview Wealth Partners
Wexford, PA
Riverview Wealth Partners is a team of independent financial advocates focused on helping our clients reach their financial goals. Our advisors work with an exclusive number of high-value clientele including individuals, families, executives, and business owners, as well as several institutional clients. We are a fee-only firm that is intricately involved in every aspect of our clients’ lives.
We have an opening for a Client Services Associate Position (Part-time or Full-time) which will be focused on enhancing relationships with our high-net-worth clients. This role is a key part of our team serving as the true connection between our clients and advisors. Day-to-day responsibilities include all administrative and operational tasks necessary to provide an exceptional client experience. We are searching for someone with a positive, upbeat attitude who is a strong team player and who understands the importance of an impeccable level of service. This person must also demonstrate a genuine understanding of the importance that both new and existing client relationships have on the long-term success of the organization.
This is a flexible Hybrid position, with a part-time schedule of 4-5 hours a day Monday- Friday. A Full-time schedule of 40 hours per week is also available.
For both positions Paid Time Off , Paid Holidays, and an allowance to offset health care expenses is available.
Salary range $40K-$60K based on position (Part-time vs. Full-time) and experience.
The Day-to-Day:
• Prepare new account and service paperwork efficiently and effectively to completion
• Provide exceptional client service both in person and over the phone to facilitate and resolve client service requests
• Fulfill routine client service requests, resolve inquiries and escalate cases when appropriate
• Contribute to the development and execution of client service standards resulting in client retention and satisfaction
• Perform office operations including printing and binding presentations, answering phones, greeting clients and screening calls
• Own the process of sending client birthday cards, holiday cards and gifts
• Become a CRM expert (Redtail) and utilize the program to keep track of all prospects and clients.
• Manage projects, vendors, partners, team players, etc., as needed.
Investment advice offered through Stratos Wealth Advisors, LLC, a registered investment advisor; DBA Riverview Wealth Management
The Skills You Bring:
- Proven customer service, client support and problem resolution skills
- Strong communication and organizational skills to prioritize decisions in a fast-moving environment
- Capability to take ownership of complex situations that result in positive outcomes for clients
- Computer savvy, a self-starter, intuitive, motivated, and demonstrate a proficiency in using technology.
- Possess the ability to work independently in a fast-paced environment with minimal supervision, and able to adapt to changing situations, client emergencies, and advisor prioritization.
- A high degree of personal integrity, honesty, and ability to work with confidential information daily
- Strong time management and organizational skills are crucial
- Attention to detail a must
Requirements:
- College degree preferred but not required
- Desire for a part-time schedule (4-5 hours per day M-F), but can be full-time for the right candidate
- 2-3 years’ experience in a top-tier client service environment, preferably in the financial services industry
- Strong technology skills (Excel, Outlook, Word; CRM and Financial Reporting software)
- Experience with Fidelity Investments platform a plus
Salary : $40,000 - $60,000
