Customer Service

StretchLab Anderson is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!

Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary Flexologist™ training ensures that their client’s receive a world class stretching session.

POSITION:

The purpose of the Customer Service Representative is to help gain new members for the studio by signing them up for memberships, packages, and upselling stretching assistance tools and other retail items through lead generation and timely follow up in order to convert client into a member. The Customer Service Representative also assists with retaining current members. The Sales Representative will be responsible for assisting the GM with social media postings, pictures, blurbs, videos, and other marketing outlets to help recruit and retain members and followers. Fitness knowledge or background is preferred but not required.

REQUIREMENTS:

● Excellent sales, communication, and customer service skills required

● Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail

● Ability to learn and use the Club Ready software system

● Ability to stand or sit for up to 8 hours throughout the workday

● Must be fluent in English and have excellent communication skills via in person, phone and email

● Must be able to work under pressure and meet tight deadlines

● Must have proficient computer skills

● Daily and/or occasional travel may be required.

RESPONSIBILITIES:

● Assist the General Manager with the sales process of lead generation, follow up, and close

● Book and confirm appointment sessions

● Manage the front desk by greeting and checking-in clients and prospective clients when they enter the studio

● Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants

● Maintain acceptable level of personal sales production

● Emphasize and enforce objectives of the club as a fitness and wellness provider

● Present available services to current or prospective members

● Book quality appointments to achieve monthly sales quota and follow-up with leads and missed appointments

● Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club

● Ensure studio is clean and tidy

● Assist with marketing strategies (Social Media activity and images, pop ups, etc)

● Other duties as assigned

COMPENSATION & PERKS:

● Competitive compensation based on experience

● Opportunity for bonus based on performance.

● Opportunities for growth within the studio

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)
• health and wellness or fitness: 1 year (Preferred)

Work Location: In person