Customer Care Representative

Overview

The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.

 

The hours for this on-site (5 days each week, not remote) role are M-F, 8am-5pm ET, with an hour lunch break.

Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Train and assist co-workers on department processes.
• Develop and maintain accurate documentation of department processes.
• Research, reconcile and resolve customer issues in a timely manner.
• Act as “SME” Subject Matter Expert on various Systems including JDE, SFDC, CPQ.
• Process product and service orders / quotes received new / revised from sales force in a timely manner.
• Perform customer support function in at least one area of expertise.
• Ability to provide World Class Customer Engagements

Qualifications

Education, Experience, Certifications:

• High School Diploma or GED equivalent required. Bachelor’s degree or equivalent combination of work experience and education preferred

Competencies, Skills, Knowledge:

• Ability to self -manage.
• Project management experience.
• Proficiency in all of the basic customer support skills.
• Excellent oral and written communication skills.
• Excellent Interpersonal skills to coach and train co-workers
• Ability to deal with difficult situations and maintain a positive attitude.
• Must be detail oriented.
• Excellent computer skills including working knowledge of MS Office, SFDC & ERP databases.

OTHER CATEGORIES AS REQUIRED:

Basic Skills:

• Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes and ESG.

Area of Expertise May Include:

• OEM / National Accounts Support, and Recycling.

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.