What are the responsibilities and job description for the Customer Service position at Studio4fold?
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and a passion for assisting customers. This position involves handling inbound inquiries, resolving customer issues, and promoting additional services.
Responsibilities:
- Manage inbound customer inquiries via phone, email, and chat
- Provide exceptional customer service by addressing customer concerns and resolving issues promptly
- Utilize sales techniques to upsell products or services to customers
- Conduct outbound calls to follow up on customer inquiries or promote new offerings
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to improve service quality
Experience:
- Previous experience in customer service or a related field is preferred
- Strong sales skills with the ability to upsell products or services
- Proficient in data entry and maintaining accurate records
- Multilingual capabilities are advantageous for interacting with diverse customers
This Customer Service Representative role offers the opportunity to engage with customers, enhance their experience, and contribute to the growth of our business. If you are a motivated individual with a passion for customer service, we invite you to apply and join our dynamic team.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $18 - $19