Sales Representative

Description:

The role of the Laser Sales Specialist is a sales position, dedicated to providing excellent customer service during all interactions. The ideal candidate is sales-driven and always inspired to close the deal. The primary description of these interactions is to perform outbound sales calls to existing customer base, meet with and develop a specific sales plan based on client needs, assist internal and external customers with the technical aspects of our product lines with the objective of generating sales and fostering customer loyalty. Lastly, this position will perform contact center duties as needed; accurately entering orders, offering substitutions, solutions, cross-selling, up selling, handling customer inquiries, and updating customer profiles in the customer relationship management system.

The Laser Sales Specialist is a highly skilled, cross-functional team member who regularly goes above and beyond to meet their customer’s needs. A crucial part of this role is having a can – do, no task too small and no problem too big attitude. The ability to keep calm under pressure is necessary, as the team often works with high needs customers. To succeed in this role, a candidate must be a confident decision maker and creative problem solver.

Essential Duties & Responsibilities:

• Help customers identify and purchase products suiting their individual needs and preferences
• Attend Tradeshows, In-house Events
• Promote and sell Stuller products and services at all related trade shows and events
• Follow up on sales leads from all inside and outside sources
• Make sales calls to existing and potential customers
• Capture customer information and record into customer relationship management system
• Provide customer support on Stuller products
• Give customers outstanding support by understanding their needs, recommending the correct products, services and resolve customer issues
• Train and support laser customers
• Contact assigned accounts regularly to assure sales growth goals are met.
• Work Tools Tech or other relevant sales calls
• Provide call assistance to customer service center during peak call times
• Participate in required Stuller sponsored trainings
• Travel to shows & in-house event attendance required
• Required to learn and perform Oracle or consultant mode order entry

Skills:

• Ability to work cross-functionally to maintain positive working relationships across departments.
• Excellent organizational, written, and verbal communication skills.
• Acute attention to detail.
• Strong presentation and persuasion skills.
• Ability to multi-task and respond positively to change.
• Flexibility with work schedule, tasks, and assignments.
• Microsoft Office Suite experience including Word, PowerPoint, and Excel.
• Ability to navigate Salesforce, Oracle and Five9 phone system.
• Ability to work independently and within a team environment
• Self-Motivated, ability to catch on quickly & retain information

Experience:

• Bachelor’s degree or relevant work experience required.
• Minimum 2 years of sales experience. Call center sales experience is a plus.
• Jewelry industry knowledge preferred but not required.
• Public speaking experience preferred.
• Strong promotional and persuasive skills

Schedule Requirements:

Monday-Friday 9:00am – 5:00pm

Some nights and weekends

Some Travel for events and training

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Cranston, RI 02910: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $18 - $20