What are the responsibilities and job description for the Relocation Associate position at Suddath?
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
General position summary:
Primary responsibility is to provide support to the relocation consultant to effect a successful relocation for transferring employees of Lexicon’s corporate clients.
Essential Duties & Responsibilities:
- Provides support to relocation consultants in coordinating and facilitating relocation benefits to our customers to include but not limited to building and closing the file, ordering services, sending out relocation related packages and materials,
- Diaries and follows-up on all outstanding relocation related services and documents with appropriate internal and external parties
- Provides back-up support to relocation consultants in fielding transferee and service provider calls and questions
- Supports data integrity goals by entering key relocation related information relating to transferee, service provider network, client, etc., into system
- Assists with training of new hires as requested
- Demonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional manner
- Shows flexibility and creativity in completing work assignments
- Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate
- Develops and maintains a positive and professional working relationship with all members of the team, customers, clients and service partners
- Accepts additional job assignments and participates in project work as requested
- Adheres to all company policies and procedures as outlined in the employee manual and Lexicon’s Policy and Procedures manual
Job Skills Required:
- Excellent verbal and written communication skills for counseling employees at all stated levels or move types
- Highly customer service oriented
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multitask and organize workflow to meet deadlines and prioritize work
- Knowledge of Microsoft Office suite
- Teamwork and interpersonal skills required
Other Duties & Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education & Experience:
- Preferred one to three years related experience and/or training in relocation industry or closely related customer service industry (real estate, mortgage, property management, etc.; or equivalent combination of education and experience.
Use your current and previous experience to find new opportunities on the road to success. At Suddath, we’re committed to helping our employees flourish and reach new heights.
