What are the responsibilities and job description for the Receptionist position at Suffolk DA Office?
JOB TITLE: Receptionist
REPORTS TO: Chief of Administrative Staff
COMPENSATION: $40,000; commensurate with experience
POSITION PROFILE: The Suffolk County District Attorney’s Office (SCDAO) seeks a personable, empathetic, and enthusiastic individual with excellent customer service experience to be the public face of the SCDAO at our main office.
PLEASE SUBMIT APPLICATION MATERIALS (RESUME AND COVER LETTER) TO SCDAOADMINHIRING@MASS.GOV.
ESSENTIAL FUNCTIONS:
- Greets and directs visitors in a courteous and professional manner; and notifies department personnel of visitor(s) arrival.
- Answer main telephone line and forward calls to appropriate party.
- Provides callers and visitors with information, such as connecting them with other community partners and law enforcement agencies that are able to serve their needs.
- Accept deliveries of packages and hand-delivered communications.
- Takes messages and acts as a gatekeeper when needed.
- Maintains safe, neat, and clean reception area and conference rooms.
- Handle conference room requests.
OTHER DUTIES:
- Attend required training and other trainings relevant to Office functions.
- Attend required supervision and staff meetings regularly.
- Become familiar with and follow the provisions of the Office Personnel Policies.
- Exercise respectful and professional behavior and communication with the public, judicial and law enforcement personnel, and office staff.
- Complete work assignments in a timely, accurate and efficient manner.
- Other related duties as assigned.
PHYSICAL DEMANDS:
- Ability to lift boxes weighing 10-20 pounds.
- Ability to sit for extended periods of time.
TRAVEL: No travel required.
EEO STATEMENT:
The Suffolk County District Attorney’s Office is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
EDUCATION AND EXPERIENCE:
Required:
- Strong verbal communication skills.
- Ability to deal with sensitive and confidential information.
- Excellent organizational skills with strong attention to detail.
- Ability to assess and address issues in a timely fashion.
- Ability to multi-task and prioritize responsibilities in a fast-paced environment.
- Ability to work independently and be part of a team.
- Outstanding interpersonal skills, attitude, and workplace etiquette.
- Good judgment.
- Ability to work well in a high pressure environment and engage respectfully with members of the public who may be angry, sad, frustrated, or confused.
Preferred:
- Associate’s degree.
- Fluency or Conversational Abilities in Spanish, Haitian Creole, Mandarin or Cantonese Chinese, Vietnamese, or Portuguese/Cape Verdean Creole.
- Experience working in a professional office environment.
- Working knowledge of the criminal justice system and interest in public service.
Salary : $40,000 - $0