911 Dispatcher

Description

Serves as a professional 911 Dispatcher for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents.

Examples of Duties

• Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures.
• Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment.
• Operates a terminal requesting and reacting to interagency data on a crime information network. Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it.
• Maintains a current knowledge and understanding of all departmental policies and procedures, ensuring consistency in responding to situations.
• Demonstrates proficiency with all required equipment. Performs basic troubleshooting and minor care and maintenance of communication, office, and radio equipment.
• Performs Emergency Medical Dispatch (EMD) functions; i.e., relays information to callers to provide immediate medical assistance to a patient or victim.[TD1]
• Demonstrates ability to function independently, problem solve, and identify appropriate resources to address day-to-day operational situations.
• Participates in ongoing projects within the dispatch center.
• Performs related duties as assigned.

Typical Qualifications

• Able to pass a typing test (30 words per minute).
• Able to pass dispatch multi-tasking and critical skills tests.
• Able to pass a criminal background investigation.
• High school graduate or equivalent.
• Able to work 40 hours per week of varied shifts for full-time positions, up to 32 hours per week for part-time positions. Per diem positions are required to work a minimum of 10 hours per month and are not to exceed 20 hours per week.

Supplemental Information

This is a position that requires high attention to detail. Candidates must possess the ability to thrive, manage success, and manage multiple projects simultaneously. Please illustrate these traits by completing and providing:

• the job application (do not leave any fields blank or state 'refer to resume')
• a resume
• a cover letter that details how your qualifications meet each of the minimum requirements (and, if applicable, the desired qualifications)

All positions are subject to a pre-employment criminal background check, and requires proof of citizenship or authorization for employment in the U.S.

Equal Opportunity Employer

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 32 hours per week over the course of a year, receive benefits on a pro-rated basis.