Manager, Cyber Fraud

Essential Functions 

1. Manage and lead the team
   1. In collaboration with IT leadership, develop technical and operational aspects of the company’s strategy around fraud. Ensure alignment with credit union business goals, enable business operations, and position the Cyber Fraud Team as a high-touch member service provider, balancing experience and fraud prevention. 
   2. Lead organization change initiatives improving fraud detection/prevention and associated operations
   3. Champion a culture of teamwork, results orientation, transparency and fun that attracts and retains the best talent at Summit.
   4. Communicate expectations to direct reports and provide timely feedback on performance.
   5. Work with direct reports to set appropriate standards and expectations for Cyber Fraud Team staff with regard to customer service, duties and desired skills and outcomes.
   6. Maintain working knowledge of fraud, technology and data trends or technologies.
   7. As a member of IT leadership, participate in the management, development, communication, and execution of the IT business plan, ensuring all key stakeholders are kept current on plan developments and timelines.
   8. Provide leadership, vision and direction to the Cyber Fraud Team to ensure it will contribute to the credit union achieving its goals.
   9. Champion the growth and development of team members through coaching, training, development, and succession planning.
   10. Champion Summit’s commitment to diversity & inclusion by attracting and retaining a diverse and inclusive workforce, reinforcing an inclusive culture, and seeking opportunities through job responsibilities to expand the focus on diversity and inclusion across the organization.
2. Member support
   1. Acting as a point of escalation, contacts members to verify suspicious activity related to alert notifications. Make decisions on accounts that may impact account holder access until the activity is confirmed. Performing all member contact duties of the Cyber Fraud Team as needed or any as required to satisfy the need to resolve a situation for a member.
3. Metrics and reporting
   1. Oversee the assessment of the technical and business fitness of cyber fraud strategy and create alignment with the credit union’s digital strategies.
   2. Establish and facilitate the governance process to gain consensus on a prioritized set of measurable business outcomes that support managing the total cost of fraud.
   3. Work with IT and Contact Center leaders and stakeholders to define a prioritized set of business outcomes within the limitations of the budget.
   4. Implement and manage application life cycle management status reporting, metrics, and benchmarks.
4. Systems & Fraud Focused Data analysis
   1. Responsible for introducing automation and system enhancements
   2. Maintain relevant knowledge of Summit’s systems and ensure all staff are appropriately trained or connected to system maintenance.
   3. Strong understanding of all systems with the Summit’s digital member delivery ecosystem
   4. Act as a backup for team members with working knowledge of daily processes and systems.
5. Understands and is accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP).

Note: Failure to comply with requirements may be subject to strong disciplinary     action, up to and including termination by the credit union, as well as civil and criminal penalties.

Additional Functions

1. May require occasional work outside of standard business hours for project and support activities.
2. Assist with additional projects and other duties as assigned by departmental leadership.

Job Specifications

1. Bachelors degree in information technology, related field of study, or equivalent relevant work experience.
2. 5 years’ experience in information technology; financial services industry experience strongly preferred.
3. 2 years’ experience leading teams
4. Demonstrated experience leading an IT organization through a significant technology transformation while supporting ongoing operations efficiently and effectively
5. Demonstrated knowledge of cyber fraud prevention and strategic response
6. Ability to manage, delegate and inspire a team to deliver results in a growing and fast paced environment.
7. Demonstrated experience championing change and continuous improvement, ensuring products and/or services drive innovation, ease, and simplicity.
8. Ability to switch focus as needed between daily production issues and long-term planning.
9. Well-developed interpersonal skills essential for professional interactions with all levels of credit union staff under normal and adverse circumstances.
10. Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment as well as external vendors and service providers to ensure coordination and successful outcomes.
11. Must possess strong organizational skills, the ability to perform under pressure and ability to effectively handle management of multiple priorities with competing demands for resources
12. Strong knowledge of Microsoft Office products, application development and systems administration, as well as general IT operations.

Perks:

1. Hybrid capability; onsite shifts at Cottage Grove HQ
2. Excellent health insurance
3. 401K with match
4. Student loan payback
5. Paid volunteer time
6. Onsite gym
7. and more

At Summit we cover more ground, give more back and have more fun.  Come be a part of something bigger!

At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit and business need.