What are the responsibilities and job description for the Technical Trainer position at Sumo Logic?
Who Are We?
We are a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semistructured and unstructured data across the entire application lifecycle and stack. Our mission is to democratize analytics, making it accessible, simple and powerful for businesses of all sizes to build, run and secure their organizations. With Sumo Logic, customers can harness the power of machine data to gain operational business and customer insights that lead to competitive advantage and differentiated customer experience.
What Do We Do?
Sumo Logic was founded in 2010 by experts in log management, scalable systems, big data, and security. We imagined a world of Yottabyte-scale machine data, where machine learning algorithms and advanced analytics could make sense of it all. Today, our purpose-built, cloud-native service analyzes more than 100 petabytes of data, more than 16 million searches, and delivers 10s of millions of insights daily – positioning Sumo among the most powerful machine data analytics services in the world. Our customers around the globe rely on Sumo Logic for the analytics and insights to build, run and secure their modern applications and cloud infrastructures. With Sumo Logic, customers gain a service-model advantage to accelerate their shift to continuous innovation, increasing competitive advantage, business, and growth.
As a Technical Trainer, you will be solely responsible for the delivery of our key training classes as well as Certification training for our partners and customers for your region. Through real-world scenarios with cloud apps, you will clearly and consistently teach the approaches necessary to completing important tasks in Sumo Logic to a diverse technical audience that ranges from Fortune 500 companies down to 3-person startups. During this time of COVID, you’ll be working remote but expect 40% travel throughout Australia and the larger APAC area. A successful candidate will be engaging and willing to crowdsource new ideas for interaction from colleagues and the community.
Job Duties
- Deliver comprehensive and engaging training, and train other instructors and partners through instructor-led virtual and classroom training.
- Engage customer and internal Sumo Logic audiences through interactive labs.
- Address training needs with private training customers and customize materials as needed to ensure the best experience.
- Effectively manage training environments, lab setups, user access, and proctoring certification examinations.
- Collaborate with technical content developers to develop and review new course materials, certification modules and lab environments.
Desired Skills
- AWS, GCP, Kubernetes or Azure Certification
- SQL, MySQL or jQuery
- UNIX/Linux utilities (scp, ssh, vi, emacs, ps, etc.)
- Python or Java scripting (working knowledge)
- API knowledge (cURL, etc.)
Experience
- 4 years experience in instructor-led training
Education
- Bachelor's Degree, preferably in Computer Science, Learning and Development, or a related field
Work Environment
- Travel: Currently remote. ANZ travel up to 40%, Out of the country 20%