Senior Manager, Integrated Absence & STD

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you'll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Senior Manager, Integrated Absence & STD is part of the Claims Management Team and is responsible for the successful management of the day-to-day operations of our Absence Management (FMLA, PFML, ADA and other leave programs) and integrated Short Term Disability claims team, as well as fostering client relations and ensuring the accurate risk management of disability claims.

How you will contribute:

• Leads, manages, hires, trains, retains, and motivates a team of claims professionals capable of and committed to providing exceptional service to clients, claimants and internal FullscopeRMS partners

• Ensures the team operation is efficient, effective and in compliance with all federal and state requirements

• Evaluates the team plan for continual improvement of the efficiency and effectiveness of the group and provides individuals with professional and personal growth

• Develops and fosters excellent relationships with clients

• Collaborates with internal and external partners regarding the profitability of clients' blocks of business

• Ensures client complaints/issues are addressed promptly and in accordance with service standards

• Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly

• Participates in the development and communication of internal policies, procedures, and systems

• Supports technological initiatives for the enhancement and efficiency of the claims management process

• Supports and executes claim management initiatives

• Conducts internal and external training sessions

• Conducts internal and external claim audits

• Participates in new client prospecting and implementation

• Completes continuing education requirements to maintain license

• Participates in industry meetings

• Participates in product development and product enhancement

What you will bring with you:

• Technically proficient in disability and leave of absence claims, with a minimum of 5 years progressively responsible claims experience

• Demonstrated leadership qualities; prior management experience strongly preferred

• Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy

• Proven ability to train and motivate employees

• Demonstrated ability and willingness to give candid and meaningful feedback

• Expert technical ability in interpreting and communicating disability policy/contract language

• Exposure to multiple and complex disability claims issues with demonstrated experience in generating, selecting, and implementing solutions to resolve those issues

• Knowledge of Federal, State, and local regulations relating to disability and absence management

• Excellent analytical, critical thinking, problem solving and decision-making skills

• Excellent verbal communication skills, with the ability to be both pleasant and professional

• Ability to represent FullscopeRMS and clients effectively

• Strong written communication skills

• Solid mathematical skills

• Strong interpersonal and customer service skills

• Ability to be flexible and open minded to change and new ideas

• Confidentiality, discretion, and tact are paramount

• Solid negotiation skills

• Ability to manage conflict comfortably and effectively

• Strong group presentation skills

• Ability to work in a self-directed manner, and initiating and prioritizing regular work duties and projects

• Detail oriented, organized, the ability to multi-task, and strong time management skills with the ability to meet deadlines and respond to unexpected requests in a prompt manner

• Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems

• Ability to work professionally and effectively with co-workers, clients, claimants, vendors, and others with whom FullscopeRMS does business

Do you see yourself in this role even if you haven't checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical, and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work Certified in Canada and the U.S.

• Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $79,900 - 119,900 annually

• Central region: $84,200 - 126,300 annually

• Northern region: $90,100 - 135,200 annually

If you are a Colorado resident, the salary range for this position is $76,200 - 114,300 annually.

If you are a New York resident, the salary range for this position is $90,100 - 135,200 annually.

If you are Washington resident, the salary range for this position is $84,200 - 126,300 annually.

• The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.