Director of Employee Housing

Summary: Oversee all aspects of the Employee Housing Community, including arrivals, departures, facilities, and events. Work closely with Talent Acquisition Manager, the Housing Committee, and the Maintenance team to maximize occupancy and ensure safety.

Essential Duties and Responsibilities: Additional duties may be assigned.

•  Provide coverage in the Housing Office from 8:00 a.m. to 5:00 p.m.
• Forecast occupancy on a seasonal basis for all housing locations.
• Work with Cleaning Supervisors to ensure all facilities are cleaned as needed.
• Review and approve cleaning schedules as appropriate.
• Supervise the Housing Coordinator to provide 7-day coverage, after-hours support, and community events.
• Manage property management software and maintain the database of units.
• Oversee all ordering of supplies for cleaning, facilities, vending, and community events.
• Approve and process invoices.
• Ensure cleanliness and move-in ready status for all employee housing units.
• Take calls from employees when locked out during daytime hours.
• Orient new employees to the housing facilities.
• Communicate any housing conduct issues with the appropriate manager and HR Director.
• Follow through with corrective action(s), including evictions as needed.
• Maintain inventory of extra furniture and supplies in storage areas.
• Update furniture as needed and appropriate.
• Conduct preventative maintenance inspections and room checks as needed.
• Inspect rooms when residents move out or transfer rooms.
• Coordinate and input payroll deductions for rent, deposits, and fines with Sun Valley Accounting Department.
• Provide weekly housing updates to the senior team.
• Report and follow-up on major and minor maintenance or repair issues with maintenance.
• Assist with the annual capital budget of employee housing.
• Communicate with Security to provide pertinent information.
• Interview and hire seasonal staff as needed.
• Manage and sign off on time cards biweekly.
• Forecast occupancy and create department bed allocations on a seasonal basis for all housing locations, including dormitories and company condos.
• Manage the completion of capital projects with approvals given by the Company.
• Perform data management and analysis on the Company and local housing to provide recommendations for capital projects and expansions.
• Maintain Wood River Valley knowledge, including but not limited to current and future housing projects and vacancies, to sustain a robust database of housing resources for Sun Valley Company employees.
• Oversee Tenants 4 Turns and free market rental sourcing.
• Provide company strategy for short-term and long-term housing solutions based on market trends.
• Be the Company representative with the local housing resources

 Supervisory Responsibilities:                                                

Directly oversees Cleaning Supervisors, Housing Coordinators, and appropriate seasonal staff. Directly supervise living conditions and requirements for 300-600 employees. Carry out supervisory responsibilities under the organization’s policies and applicable laws. Responsibilities include coordinating the registration, matriculation, and departure of employees; and maintaining the order of employee housing and company property.

Qualifications:

• Proven work experience as an HR business partner
• Bi-lingual preferred
• Excellent people management skills
• Knowledge of one or more HRIS systems
• Analytical and goal-oriented
• Demonstrable experience with HR metrics
• Thorough knowledge of labor legislation
• Complete understanding of all HR functions and best practices
•   BS degree in Human Resources or related field
• Experience in a Hospitality and/or Tourism sector is desirable

Education and/or Experience:         

Bachelor’s degree preferred, or 7 years of previous domestic or commercial housekeeping, hospitality, or related work experience, or equivalent combination of work experience and education required.                                    

Language Skills:                                

A firm grasp of the English language –the ability to read, write and speak – is mandatory. Ability to speak and write with grammatical correctness; ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Fluency in Spanish is a plus.                                           

Mathematical Skills:                                                  

Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent; ability to create and interpret bar graphs.

Reasoning Ability:                                                     

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

The employee must also be able to calmly and effectively resolve problems and concerns promptly and professionally.                       

Physical Demands:

The employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee is occasionally required to sit. In addition, the employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds.

Certificates and Licenses:

Must possess a valid driver’s license and be able to safely operate a motor vehicle.

Computer Skills:

Many duties of this job require using a computer and similar technology. Therefore, the employee must be able to operate a computer and be proficient with basic operating systems and programs, including but not limited to Microsoft Office, Excel, Word, and Outlook.

Work Environment:

The work environment characteristics described here represent those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Competencies:                                               

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
•   Analytical - Uses intuition and experience to complement data.
•   Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
•  Business Acumen - Understands business implications of decisions.
•  Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
•  Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
•  Design - Translates concepts and information; uses feedback to modify designs; demonstrates attention to detail.
•  Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
•  Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and promotes ethical behavior; upholds organizational values.
•  Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
•  Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
•  Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
•  Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making processes; makes timely decisions.
•  Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
•  Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
•  Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
•  Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
•  Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
•  Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
•  Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
•  Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
•  Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
•  Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
•  Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
•  Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others.
•  Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Full Time Benefits:

• Group Medical/Life Coverage
• Flex-Spending Plan
• Dental Coverage
• Vision Coverage
• Long Term Disability Insurance
• Sick Time
• Vacation Time
• Capital Accumulation (401k) with 6% match
• Education Assistance
• Supplemental Insurance

Seasonal Benefits: Seasonal benefits change with each season. Please see HR for a list of the most up to date benefits.

***Complimentary Seasonal Lift Pass***

• Mountain Biking (summer employment only)
• Hiking (summer employment only)
• Skiing (winter employment only)

Access to

• Ice Rinks
• Bowling Alley
• Driving Range
• Putting Green

Discounts

• Restaurants
• Retail Shops
• Spa/Salon
• Rental Equipment
• Trail Rides
• Gun Club
• Golf
• Tennis

For a full list of openings please visit:
https://www.sunvalley.com/jobs

PM 20