What are the responsibilities and job description for the Specialist position at Sunbelt Home Solutions?
- Confirmation Specialist*
- Sunbelt Home Solutions Saint Petersburg, FL (9700 16th St. N., St. Petersburg, FL 33716)*
- About Us : *
At Sunbelt Home Solutions, we take pride in being a local leader in the home improvement industry. Our mission is to provide homeowners with the highest quality products and services, making their lives more comfortable and secure.
We are seeking a Confirmation Specialist to join our dynamic team and contribute to our mission.
Key Responsibilities : *
As a Confirmation Specialist, you will play a crucial role in our customer engagement process. Your responsibilities will include :
- Utilizing our script to confirm upcoming appointment dates with homeowners.
- Providing exceptional customer service and ensuring homeowner satisfaction.
- Placing outbound calls to homeowners prior to our Sales Representatives' arrival dates to complete final appointment confirmations and ensure eligibility.
- Handling inbound calls and assisting homeowners with their inquiries.
- Problem-solving to address any concerns and provide solutions.
- Ensuring that all decision-makers will be present at the time of the appointment.
- Collaborating closely with the Call Center Manager to ensure an efficient schedule.
- Achieving an appointment set rate of at least 80%.
- Qualifications : *
- Type a minimum of 35 words per minute (wpm)
- Proficiency in using technology CRM platforms like Market Sharp, Lead Perfection, Improveit360, Salesforce, etc. (We use Lead Perfection and will train right candidate.)
- Strong communication skills and a genuine enthusiasm for engaging with people.
- Willingness to learn about our industry and products.
- Exceptional organizational skills with the ability to prioritize effectively.
- Comfortable making outbound calls and handling inbound inquiries.
- A pleasant and engaging personality that resonates with prospects.
- What We Offer : *
- $18 - $21 / hour plus weekly commissions & bonuses ($1,500-2,000 weekly potentially)
- Benefits : *
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401k
- Comprehensive paid training program
- Eligible for benefits after 90 days
Job Type : Full-time
Work Schedule : Monday - Friday with rotational weekends. Flexible hours.
- Qualifications : *
- Exceptional organizational and time management skills.
- Prior experience in setting or confirming appointments over the phone is highly desirable.
- Call center experience is a plus.
- Detail-oriented with a keen eye for accuracy.
If you are ready to embark on a fulfilling career with Sunbelt Home Solutions, where your skills and dedication are valued, we encourage you to apply today.
Join our team and be part of a company that is dedicated to enhancing homeowners' lives through top-quality products and exceptional service.
Sunbelt Home Solutions is an equal opportunity employer.
This is not a remote role.*
Job Type : Full-time
Pay : $18.00 - $21.00 per hour
Expected hours : 40 per week
Benefits :
- Health insurance
- On-the-job training
- Paid time off
Experience level :
Under 1 year
Shift :
- Evening shift
- Rotating shift
Weekly day range :
- Monday to Friday
- Rotating weekends Work setting :
- In-person
- In-person
- Office
Ability to Relocate :
Saint Petersburg, FL 33716 : Relocate before starting work (Required)
Work Location : In person
Last updated : 2024-07-22
Salary : $18 - $21
