Fraud Operations Supervisor

JOB TITLE: Fraud Operations Supervisor          

LOCATION: Las Vegas, Nevada

HOURLY RATE: Salary

WORK SCHEDULE:  May be required to work early morning, evening, and weekend

The Role 

We are looking for an experienced people leader to join our growing Fraud team in Las Vegas, Nevada! In this role you will have the opportunity to lead and support implementation of fraud risk strategies across all of our products, execute and improve investigatory processes and play a key role in controlling and mitigating fraud risk. This is an incredible opportunity for a data driven individual who is passionate about people and risk management to lead a team, make a significant impact, and execute fraud risk strategies. You will also work cross-functionally with product, analytics, customer care, legal, and various teams across the organization. 

The Company 

Sunbit is on a mission to reduce the stress from daily purchases. As a Buy Now Pay Later (BNPL) technology company, we’re trailblazing new technology that helps shoppers realize the full potential of their buying power, provides merchants with tools to sell easier, and helps lenders open the door to fair financing for people from all walks of life. We completed a Series D round in 2021, which valued the company at $1.1 billion in valuation, but by creating value focused on values, we’ll ensure that we can bring Sunbit for everyone, everywhere. 

Role Responsibilities 

• Review credit applications with high fraud risk 
• Prevent and detect fraud by verifying applicant identity 
• Lead investigation and analysis of fraud allegations 
• Identify and monitor trends and causes through ongoing analysis 
• Support the development and implementation of metrics and performance tracking of strategies and prevention tools 
• Supervise and develop a team of fraud specialists 
• Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention 
• Assist with questions relating to Fraud and providing reports on call center performance for the operations team and center managers 
• Help develop and implement new policies and optimize current processes ● Motivate and encourage agents through positive communication and feedback ● Monitor employee time cards and scheduling for payroll submissions ● Participate in interviews, administration of write ups, termination, and performance improvement plans per company’s guidelines 
• Track employee performance, identifying trends and making sure they meet performance goals

What You Bring to the Table: 

• 2 years experience in a similar supervisory position 
• Prior Fraud experience 
• Desire to work in a fast paced, high growth environment 
• Strong ability to communicate with confidence, integrity, and compassion via all channels ● Excellent critical thinking and problem solving skills 
• Great people skills and ability to build rapport, teach and mentor 
• Proficient computer and analytical skills 
• Excellent organization and leadership abilities 
• Strong attention to detail and ability to switch gears quickly and manage time ● Available to work early morning, evening, and/or weekend shifts 

Core Competencies for Success in Role – fit for Sunbit in role 

• Serve others before self 

○ Servant leader mindset – take care of stakeholders, team members, and customers that demonstrate they are important 

• Own the impact 

○ Data driven mindset, ability to utilize data to drive strategy 

○ Strong organizational and time management skills with the ability to prioritize effectively 

• Connect genuinely 

○ Build and maintain strong working relationships with both internal teams and collaborative teams 

• Act fast 

○ Thrive in a fast-paced environment while maintaining a high level of proficiency

  ● Include always 

○ Communicate well verbally and in writing, demonstrating leadership and strategic thinking 

○ Develop and mentor team members 

• Innovate for good 

○ Establish scalable fraud prevention strategies by applying best practices and innovations of risk management including but not limited to new fraud tools and ability to train team members fraud analysis

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