Regional Claims Manager

Overview:

The Regional Field Manager oversees all field service functions to include leading and directing the work of others, in the investigation of insurance claims for property, casualty and liability loss. Relies on extensive experience and judgment to plan and accomplish goals.

Essential Functions:

· Responsible for overall direction, coordination, and evaluation of Field Services team accountabilities for assigned region.

· Ensures compliance to regulatory guidelines and authorities.

· Ensures client/carrier requirements are met and assists with managing client/carrier relationships.

· Participates in company-wide meetings to analyze and identify operational issues and administrative practices in need of coordination.

· Works with Leadership to establish department goals and expectations.

· Analyzes, and evaluates work unit operations, workflow processes, procedures, and information system, and human resource needs for efficiency, effectiveness, and consistency, and works with VP of Claims and Field Services team members to develop and implement improvements and solutions.

· Ensures that field services guidelines and procedures/best practices are updated and completed, and the field team members are trained on changes in the administration of industry best practices.

· Interprets, implements, and enforces company policies.

· Assists with development, implementation, and evaluation of relevant quality assurance criteria.

· Coordinates the development of department training programs, job aids, and other material, as well as the scheduling and implementation of comprehensive, timely, and effective staff training.

· Responsible for coordinating the deployment of field teams in response to a catastrophic event and the company’s commitment to our clients adjusting service needs during that time.

· Other duties as assigned.

Job Requirements:

· Bachelor’s degree required.

· 5 years of related experience in the field.

· 3-5 years of experience managing a team.

· Excellent oral & written communication

· Proficient computer & typing skills - working knowledge of MS Office: Word, Excel, and Outlook.

· Proficient with Xactimate estimating software

· Strong investigative, analytical, and problem-solving skills

· Familiar with a variety of the field’s concepts, practices, and procedures.

· Ability to speak Spanish a plus.