What are the responsibilities and job description for the Service Coordinator - Solar Energy position at Sunline Energy?
Sunline Energy is San Diego's top rated solar company and we have an immediate opening for a Service Coordinator.
The Service Coordinator is a vital part of our Service Department and will work closely with all departments and team members, including Operations, Sales, Accounting, Project Management, and Field Technicians. We are looking for a problem-solver that is always looking for ways to improve efficiency, communication, and the customer experience.
We are fast-growing company with plenty of room to grow!
DUTIES AND RESPONSIBILITIES:
- Assist customers with service inquiries by creating and managing support tickets.
- Answering incoming calls from customers and responding to emails and text messages.
- Will schedule service calls and coordinate with Field Service Technicians and Project Managers.
- Will troubleshoot solar system issues and problem-solve as needed.
- Will evaluate system performance and production issues.
EDUCATION, SKILLS, EXPERIENCE:
- Professional phone etiquette and excellent customer service skills.
- Excellent verbal and written communication skills.
- High level of organization and professionalism.
- Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations.
- Basic computer skills, including email, internet, and web based software applications.
- Self-motivated with the ability to multitask and work effectively within a fast-paced environment.
- Demonstrated ability to work independently and collaborate well across teams.
- Solar industry experience is definitely a plus, but not required for quick learners.
For immediate consideration, please apply today!
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Experience:
- solar: 1 year (Preferred)
Work Location: One location